Director, People Operations

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee the operational foundation of Ntiva's People functions, including Total Rewards, leave and accommodations, performance management, corrective actions and terminations, employee-relations investigations, and daily people-services delivery.

• Directly lead and develop the People Operations team.

• Offer subject-matter expertise, escalation support, and hands-on assistance across various functional areas.

• Work in partnership with the Director of Talent Acquisition.

• Manage the Manager of People Operations as a strategic partner for complex benefits issues and leave management.

• Lead the People Services Specialist, providing guidance on employee relations, performance issues, and employee transitions.

• Supervise health and welfare, wellness, retirement, voluntary benefit, and recognition programs.

• Drive annual open enrollment and manage relationships with brokers and vendors.

• Ensure benefits compliance with ACA, ERISA, COBRA, HIPAA, Form 5500, and state mandates.

• Assist in 401k and other internal audits alongside payroll and finance teams.

• Administer multi-state leave and accommodation initiatives, including FMLA, ADA, state/local leave, parental leave, and STD/LTD.

• Conduct the interactive accommodation process with proper documentation.

• Coordinate workers’ compensation claims and manage OSHA recordkeeping and reporting.

• Oversee performance cycles, goal-setting, calibration, and talent reviews.

• Manage succession planning in collaboration with the Chief People Officer and senior leadership.

• Coach managers on performance-related discussions and development planning.

• Lead workplace investigations and serve as the escalation point for complex issues.

• Handle warnings, written warnings, and performance improvement plans.

• Collaborate with Legal on involuntary terminations, risk assessments, and separation documentation.

• Supervise offboarding processes, exit interviews, unemployment claims, access deprovisioning, and state-specific final-pay compliance.

• Take responsibility for HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting.

• Support HR due diligence and post-close people integration for acquisitions.

⛳️ Requirements

• 7–10+ years of experience in HR/People Operations, including team leadership capabilities.

• Required expertise in benefits/total rewards, multi-state leave and ADA/FMLA, performance management, and employee relations/investigations.

• Strong knowledge of multi-state employment laws.

• Proficiency in HRIS is required.

• Demonstrated knowledge and utilization of AI technologies.

• SHRM-SCP / SPHR certification is strongly preferred.

• Bachelor’s degree or equivalent professional experience.

• U.S. person status is welcomed; employment visa sponsorship is not available.

• Willingness and ability to travel as necessary.

• Capability to establish a dedicated, safe, and secure workspace free from distractions and hazards.

• Compliance with Ntiva’s IT User and Security Policies is mandatory.

• Adequate arrangements must be made to prevent significant caregiving interruptions during work hours.

🏝️ Benefits

• Medical, Dental, and Vision coverage for employees and their families.

• 401k with company-matched contributions — 4% match on a 5% contribution, with no vesting period.

• Group Term Life and Accidental Death and Dismemberment coverage provided by the company.

• Short-Term and Long-Term Disability insurance coverage.

• Options for Health Savings Accounts (HSA) / PPO plans.

• Employee Assistance Program available.

• Paid Time Off (PTO) offered.

• Volunteer Time Off (VTO) provided.

• Eight Paid Holidays each year.

• Three Floating Holidays available.

• Education Reimbursement Program in place.

• Employee Referral Program with cash bonuses for successful referrals.

• Dynamic Recognition and Rewards system.

• Clear paths for Promotion and Advancement.

• Medical benefits, 401(k) eligibility, and PTO are included.

• Remote work options available.

• Minimal travel required (approximately 5 days per year).