Senior People Operations Business Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate open positions prior to posting to ensure alignment with role specifications, level, and budget.

• Oversee the applicant tracking system and enhance the experience for both candidates and interviewers.

• Identify and resolve process bottlenecks.

• Facilitate handoffs between the recruiting partner, hiring managers, and the People team.

• Collaborate with managers on performance discussions, preparation for calibration, and application of the career framework.

• Assist managers in preparing for challenging conversations and in enhancing their own skills.

• Encourage career discussions across various departments.

• Recognize recurring management challenges and suggest systemic solutions.

• Manage the performance review cycle comprehensively, including timelines, templates, communications, and completion.

• Prepare evidence-based sessions for calibration.

• Keep accurate records of promotions and performance documentation.

• Report on the effectiveness of the performance cycle.

• Handle employee relations cases from initiation to closure with fairness and discretion.

• Elevate issues to the People Operations leadership as necessary.

• Oversee onboarding throughout each new team member's first 90 days.

• Coordinate onboarding processes with IT, hiring managers, and other relevant stakeholders.

• Manage offboarding processes and maintain organized administrative procedures.

• Support engagement initiatives, surveys, cultural celebrations, wellness programs, volunteer days, and benefits utilization.

• Ensure lifecycle documentation is up to date and audit-ready.

• Report directly to the Director of People Operations and collaborate across all departments.

⛳️ Requirements

• Previous experience as an HR business partner or in People Ops at multiple organizations.

• Background in handling employee relations casework.

• Proven experience managing programs with defined timelines, dependencies, and delivery deadlines.

• Experience in coaching managers through calibration and challenging conversations.

• Capability to manage sensitive information with discretion.

• Skill in identifying and addressing issues proactively.

• Ability to balance the needs of the team with those of the organization.

• Commitment to CareMessage's mission.

• Legally authorized to work in the United States.

• Must confirm that the standardized salary of $116,050 matches salary expectations.

• No indication of needing employer-sponsored visa support is acceptable; the application will inquire whether such support is required.

🏝️ Benefits

• Paid parental leave for both biological and adopted children.

• 18 paid company holidays, which include a one-week break in the middle of the year and another at the end of the year.

• 9 wellness days.

• 15 days of paid time off (PTO).

• One month (20 working days) paid sabbatical after the four-year anniversary and every four years thereafter.

• Comprehensive medical, dental, and vision insurance for employees and their families.

• Health Savings Accounts and Flexible Spending Accounts.

• Short- and long-term disability insurance.

• An annual wellness budget of $100 per employee.

• PerkSpot discounts on a variety of products and services from hundreds of vendors.

• Equal pay for team members performing the same role at the same level, irrespective of their location.

• Opportunity for remote work arrangements.