Associate, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administrative processes involved in managing new patient referrals.

• Create precise patient records and assist with sending out appointment reminders.

• Handle incoming patient calls and direct requests to the appropriate providers.

• Organize scheduling adjustments to ensure a seamless virtual front-desk experience.

• Act as the primary support contact for the internal clinic helpdesk.

• Assess issues and escalate matters to the Operations team when necessary.

• Keep schedules accurate, update systems, and notify providers of any changes.

• Support billing administration by collecting information, updating records, and directing issues to the billing team.

• Ensure data accuracy across electronic medical records (EMRs), trackers, and internal tools.

• Recognize process gaps and operational challenges to escalate or enhance.

⛳️ Requirements

• 0–2 years of experience in operations, administrative support, customer service, or related healthcare roles.

• Must be located in or willing to work within the Eastern Time Zone.

• Strong organizational abilities and meticulous attention to detail.

• Ability to manage multiple tasks simultaneously.

• Possess problem-solving skills and sound judgment.

• Comfortable with ambiguity, change, and the dynamic nature of an early-stage company.

• A genuine interest in working within behavioral health and assisting with patient care.

• Proficiency in Spanish is an advantage.

• A resume must be submitted.

🏝️ Benefits

• Flexible remote work opportunities.

• Competitive healthcare benefits.

• Generous paid time off policy.

• Opportunities for professional development and mentorship from experienced leaders in healthcare and behavioral health.

• Engaging in mission-driven work aimed at improving access to behavioral health care.