Senior Pension Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Authorise, review, and verify intricate and manual calculations for precision and compliance.

• Provide assistance to colleagues facing technical inquiries and challenging pension administration scenarios.

• Oversee escalations, complaints, urgent cases, and complex customer inquiries until they are resolved.

• Aid Team Managers and Senior Pensions Technicians in achieving operational goals and service targets.

• Assess quality benchmarks and offer constructive feedback.

• Guide, mentor, and provide technical assistance to Trainee Pension Administrators and Pension Administrators.

• Contribute to training delivery and the professional growth of colleagues.

• Engage in quality assurance initiatives.

• Recognize complaints, perform root cause analysis, and implement corrective measures.

• Assist in planning and prioritizing workloads to adhere to service standards and deadlines.

• Identify opportunities for process enhancements and suggest efficiencies.

• Ensure adherence to pension scheme regulations, legislation, regulatory obligations, and client procedures.

• Operate within KPIs, quality standards, and service level requirements.

• Foster knowledge sharing, collaboration, and effective communication throughout the broader team.

⛳️ Requirements

• Demonstrated experience in pension administration, with a solid understanding of Defined Benefit (DB) pension schemes.

• Proficient in reviewing and authorizing pension calculations, including complex and atypical cases.

• Strong technical knowledge of pensions and the ability to confidently and accurately apply scheme regulations.

• Experience in coaching, mentoring, or assisting with the development of colleagues.

• Exceptional attention to detail, quality management, and problem-solving abilities.

• Strong numerical skills and confidence in performing and validating manual calculations.

• Experience in managing escalated cases, complaints, and complex customer queries.

• Outstanding written and verbal communication skills.

• Strong organizational abilities with the capacity to manage competing priorities and tight deadlines.

• Collaborative mindset and dedication to supporting colleagues and the success of the team.

• Proficient IT skills, including experience with pension administration systems and Microsoft Office applications.

• Security Check (SC) Clearance is required as part of the onboarding process.

• Typically, candidates must have resided continuously in the UK for the last five years to qualify for SC Clearance.

• An up-to-date CV is needed upon application.

🏝️ Benefits

• 23 days of holiday (increasing to 27) with the option to purchase additional days.

• Discounted insurance policies.

• Company-matched pension contributions.

• Life assurance coverage.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks of paternity leave pay.

• Discounts on retail, social activities, health and wellness, travel, and technology.

• Flexible start times between 7:30 AM and 10:00 AM, based on business needs.

• Permanent employment opportunity.