Senior Payments Adoption Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish payment accounts for new PatientNow customers and assist them in initiating payment processing following platform launch.

• Increase overall payment volume within the existing PatientNow client base.

• Discover untapped payment opportunities and enhance the adoption of PatientNow Payments.

• Examine client payment trends and propose strategies to boost transaction volume, payment diversity, recurring payment usage, and operational efficiency.

• Analyze merchant statements to uncover opportunities for provider consolidation, streamlined reporting, and optimized payment routing.

• Convey the long-term advantages of integrated payments, including enhanced reconciliation, operational savings, and improved customer workflows.

• Leverage customer data, usage metrics, and account insights to pinpoint high-potential expansion opportunities.

• Collaborate with Customer Success, Onboarding, and Support teams to activate and optimize customers’ payment solutions.

• Oversee sales activities, account health, and pipeline details using Salesforce or a comparable CRM.

• Achieve or surpass targets for total payment volume, transaction growth, customer retention, and account expansion.

⛳️ Requirements

• A minimum of 5 years of B2B SaaS experience with a proven history of meeting or exceeding sales goals.

• At least 2 years of experience in the payments industry or a deep understanding of payment processing.

• Experience in selling to or expanding existing customer accounts.

• Strong comprehension of payment processing workflows and metrics such as total payment volume, ARPU, churn, usage penetration, and transaction growth.

• Consultative sales abilities to identify customer needs and position payments as a strategic business solution.

• Strong analytical capabilities and comfort in utilizing client metrics to develop account growth strategies.

• Exceptional communication and presentation skills, including the capacity to demonstrate ROI from payment expansion.

• Familiarity with Salesforce or a similar CRM for managing activities, pipeline, and account details.

• Collaborative and proactive working style with the ability to coordinate across teams to achieve customer outcomes.

• Traits of persistence, adaptability, problem-solving, ethical conduct, dedication to continuous learning, and teamwork.

🏝️ Benefits

• Work at the crossroads of innovation and impact, assisting real-world practices in growing and thriving within a rapidly expanding market.

• Collaborate with a talented, inquisitive team that values experimentation, learning, and customer empathy.

• Empowered to lead with autonomy while being supported by strong leadership and product discipline.

• Contribute to modernizing aesthetics software through innovative, AI-native technology.