Senior Partner Success Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide expert-level technical advice, troubleshooting support, and platform expertise to partner customers after readiness.

• Advocate for product improvements and work closely with internal engineering and product teams.

• Manage high-profile or escalated support cases.

• Supervise complex technical implementation projects, which include advanced configuration, integrations, deployment architecture, and onboarding strategies.

• Ensure partners are well-informed about scalable deployment models, technical best practices, and strategies for long-term operational success.

• Facilitate transitions from implementation to ongoing support.

• Act as a senior liaison to the TAM and Partner Success teams.

• Evaluate partner maturity, pinpoint technical deficiencies, and promote adoption strategies.

• Relay product updates, platform modifications, and technical insights to partner-facing teams.

• Develop and disseminate technical playbooks, best practices, and lessons learned.

• Conduct knowledge-sharing sessions and mentor Implementation Engineers.

• Contribute to the creation of enablement content, documentation, and training resources.

• Lead executive business reviews and advocate for partner technical needs in strategic planning discussions.

⛳️ Requirements

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a similar customer-facing technical role.

• Strong proficiency in diagnosing and resolving intricate technical challenges related to integrations, APIs, configurations, and deployment environments.

• Outstanding communication abilities, capable of conveying complex technical concepts to varied audiences.

• Proven track record of leading technical projects, influencing stakeholders, and collaborating effectively within cross-functional teams.

• Willingness to travel up to 20% regionally; some international travel may be required.

• Experience collaborating with channel or reseller organizations is a plus.

• Background in a global technology or SaaS organization, professional services, or solution delivery is advantageous.

• In-depth understanding of global partner ecosystems or channel/alliances strategies is a plus.

• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns is advantageous.

🏝️ Benefits

• Internal career advancement opportunities across various roles, disciplines, domains, and locations.

• Opportunities for professional development and growth.

• A fast-paced, collaborative, and innovative work environment.

• Commitment to equal opportunity employment.