ServiceNow Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and implement authorized ServiceNow functionalities based on validated requirements and designs approved by the CTA.

• Set up forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and sanctioned portal/workspace components.

• Execute functionalities across ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other endorsed products.

• Develop and configure integrations utilizing REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns.

• Oversee comprehensive testing and operational handoff.

• Assist in CMDB/configuration-data implementation and validation of data quality.

• Prepare and conduct controlled promotions to TEST and PROD utilizing approved update-set/application-repository and CI/CD practices.

• Maintain deployment plans, rollback procedures, release notes, and configuration documentation.

• Conduct unit/functional checks and collaborate with the Tester on ATF, integration, regression, performance, and UAT validation.

• Provide late-window deployment and implementation support, including troubleshooting, post-production validation, and operational handoff.

• Assist in reducing technical debt and restoring customized capabilities to out-of-the-box functionality.

• Produce implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials.

• Facilitate user training and knowledge transfer as necessary.

⛳️ Requirements

• A minimum of three years of practical ServiceNow implementation/configuration experience in enterprise settings.

• Proven proficiency in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps.

• Practical experience with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts.

• Familiarity with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation.

• ServiceNow CSA along with one or more relevant CIS credentials is highly preferred or required where dictated by the applicable labor category.

• Excellent communication and requirements-translation skills, with the capability to collaborate with architects, developers, analysts, operations staff, and customer stakeholders.

• Willingness to support the assigned late implementation window and scheduled after-hours/on-call events.

• U.S. citizenship required.

• Capacity to meet High Risk IT background investigation and sensitive-information requirements.

• Experience in federal consulting or financial regulatory environments is preferred.

• Preferable experience with App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF.

• Experience in implementing ServiceNow capabilities within a shared multi-vendor platform with formal architecture/security governance is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance beginning the first of the month after employment.

• 401(k) Plan with immediate vesting of employer contributions; no matching required.

• Generous Paid Time Off (PTO).

• One additional day of paid wellness leave each calendar year.

• Ten federal holidays observed annually.

• Pet Insurance available.

• Tuition reimbursement offered.

• Access to internal training programs.

• Company-sponsored industry certifications provided.

• Opportunities for team-building activities.

• Engagement in community volunteering.

• Quarterly HQ days.

• Participation in wellness events.

• Social happy hours.

• Family fun events organized.