Senior Partner Agent Architect – UK

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Define and design comprehensive AI Agent implementations across intricate enterprise settings.

• Establish integrations with CRMs, ERPs, ticketing systems, contact center technologies, and various enterprise applications.

• Address multi-system data flows, dependencies, and integration challenges effectively.

• Advise partners and customers on API architecture, authentication, data transformation, field mapping, error handling, and integration methodologies.

• Construct, configure, test, and troubleshoot integrations utilizing REST APIs, webhooks, JSON/XML payloads, and Postman.

• Work alongside Forward Deployed Engineers on complex or bespoke integration scenarios.

• Facilitate technical discovery workshops, architecture reviews, and solution design sessions.

• Convert customer workflows and business needs into conversational elements and dependable AI Agent functionality.

• Leverage LLMs, prompting techniques, embeddings, and context management to enhance agent efficiency.

• Assist in prompt design, conversational flows, guardrails, escalation logic, and voice setup.

• Evaluate architecture, integration reliability, agent quality, and real-world performance.

• Review solutions developed by partners and empower them to implement Parloa solutions autonomously.

• Identify and address delivery obstacles in collaboration with Product, Engineering, Customer Success, and partner teams.

• Document reusable architecture models, implementation instructions, technical standards, and best practices.

⛳️ Requirements

• Over 4 years of experience in customer-facing technical roles within solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementations.

• Background in collaborating with strategic partners, systems integrators, consulting firms, or partner-driven delivery frameworks.

• Strong systems thinking and experience in resolving intricate issues across various systems and data sources.

• Familiarity with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.

• Expertise in REST APIs, JSON/XML, Postman, and authentication mechanisms including OAuth, API keys, and JWT.

• Proficient in reading API documentation, defining field mappings, and troubleshooting integration functionality.

• Capability to assess technical viability, architecture integrity, scalability, security, and delivery risks.

• Practical experience with integrations, configuration, testing, and troubleshooting.

• Robust understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI processes.

• Skill in translating customer specifications into reliable prompts, conversational flows, and agent behaviors.

• Strong stakeholder and project management abilities, including leading workshops, discovery sessions, or architectural discussions.

• Excellent communication and consultative problem-solving skills for both technical and non-technical audiences.

• An entrepreneurial mindset, strong initiative, and adaptability to operate in a dynamic environment.

• Proficient written and spoken English is essential.

🏝️ Benefits

• Equal opportunities for all individuals, regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.

• GDPR and ISO 27001-compliant management of sensitive information.