Senior Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and amend invoices generated by the management system and distributed to clients.

• Collaborate with Client Experience and Accounting to address any discrepancies in invoices.

• Assess whether the invoiced amounts align with the schedules.

• Generate installment invoices and either send them to clients or provide invoicing guidance to Operations Analysts in Epic.

• Examine billing for precision.

• Engage in document review to develop accurate workflows, how-to guides, and reports.

• Investigate invoicing and service-related inquiries made by Client Experience.

• Oversee and assist with the reconciliation of direct-bill discrepancies.

• Evaluate tasks assigned by the Training & Quality Assurance Leader and determine methods for implementation.

• Track aged receivable reports and aid with statements, collections, system maintenance, and activity documentation.

• Keep project management and tracking documents, records, and status updates up to date.

• Support month-end activities.

• Facilitate reporting requirements.

• Execute special projects as assigned by the Director of Operations or manager.

⛳️ Requirements

• Bachelor’s Degree or 2 years of relevant experience.

• Bachelor’s Degree or Technical/Trade School with 5 years of experience.

• Moderate attention to detail and capability to manage complexity.

• Familiarity with various management, accounting, reporting, and project-tracking systems as indicated by the responsibilities.

• Proficient in auditing, researching, and reconciling data discrepancies.

• Competence in reviewing and correcting invoices as well as verifying whether invoiced amounts correspond with schedules.

• Capability to monitor aged receivables, assist with statements and collections, and conduct system cleanup and activity documentation.

• Skill in maintaining accurate records and tracking project progress.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Generous paid time off and holiday leave.