Senior Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical and operational assistance to enterprise clients regarding product-related challenges.

• Address customer inquiries via email and phone promptly and in a professional manner.

• Conduct online troubleshooting and investigation sessions within customer production environments.

• Gather and document essential problem details to facilitate effective resolution.

• Replicate customer-reported issues in controlled testing environments for root cause analysis.

• Create custom utilities, workarounds, and innovative solutions to resolve critical issues and enhance product functionality.

• Deploy and oversee Edifecs applications on Kubernetes and AWS to meet the cloud infrastructure needs of enterprise clients.

• Implement solutions for defects identified during troubleshooting or reported by customers.

• Support Product and Development teams with performance analysis, functional testing, and validation throughout release cycles.

• Collaborate with Product Implementation and Development teams to tackle complex issues and ensure smooth product delivery.

• Work virtually with Product Operations staff to foster seamless teamwork and knowledge sharing.

• Provide mentorship and task guidance to the Product Support and Product Operations teams.

• Ensure a consistent, responsive, and positive customer experience.

• Fulfill responsibilities outlined in the annual Performance Plan.

• Undertake special projects and additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, or a related technical field.

• 5 years of progressive post-baccalaureate experience in product support or implementation within the healthcare sector.

• 7 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.

• 7 years of hands-on experience developing or supporting applications using one or more of the following: COM, VB, Jscript, Java, Perl, C#, or VB.Net.

• 7 years of experience with EDI and EDI systems.

• Familiarity with HIPAA and Enrollment Management in the Healthcare domain.

• 7 years of experience working with HTML/XML.

• 6 years of experience in coding, including debugging and analyzing defects within code.

• Minimum 2 years of direct experience with Kubernetes and AWS, specifically in deploying and managing Edifecs applications.

• Ability to analyze complex problems, interpret data, and make informed decisions.

• Maintain accuracy and precision in all tasks.

• Identify issues, assess options, and implement effective solutions.

• Capacity to quickly learn new technologies, processes, and tools.

• Ability to clearly understand and convey technical concepts.

• Capability to work under pressure and manage multiple priorities.

• Must have high-speed internet access/connectivity and maintain an appropriate office setup.

• Must ensure a dedicated and secure work area.

• Must be able to perform duties with or without reasonable accommodation.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life insurance coverage

• 401(k) savings plans

• Paid family leave

• 9 paid holidays each year

• 17-27 days of Paid Time Off (PTO) annually, depending on specific level and length of service with Cotiviti

• Remote work opportunities

• Virtual interviews