Senior Operational Risk Manager

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Manage the daily operations of Mercury's Operational Risk program.

• Report directly to the Head of Operational Risk within the Risk organization under the Chief Risk Officer.

• Collaborate with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit.

• Establish standards for risk and control assessments; review and challenge first-line RCMs; conduct independent testing of design and operating effectiveness on critical processes; report findings.

• Supervise the operational event program, which includes root-cause analysis, rating, remediation, and enterprise trend analysis.

• Oversee centralized issues management from intake and triage through to tracking, validation, and closure of remediation efforts.

• Define enterprise Key Risk Indicators (KRIs) and thresholds aligned with risk appetite, aggregating metrics for Board reporting.

• Collaborate with 1LOD teams, Information Security, Compliance, and model risk owners to gather inputs and critically assess evaluations.

• Provide a second-line review and approval for high-risk new initiatives.

• Develop and maintain ORM standards, procedures, and templates.

• Assist with regulatory examinations, audits, and charter readiness reviews.

• Build and enhance the operational risk program as Mercury transitions to operate as a bank.

⛳️ Requirements

• A minimum of 8 years of experience in operational risk, compliance, or internal audit within a bank or a fintech associated with a bank.

• Proven hands-on management of an issues management or operational event program, including severity rating, escalation, and validation of remediation efforts.

• Experience with a Governance, Risk, and Compliance (GRC) platform (such as LogicGate, Archer, or equivalent), including workflow configuration and reporting capabilities.

• Strong analytical and data skills.

• Knowledge of interagency and OCC requirements for operational risk management.

• Capability to constructively challenge assessments with supporting evidence while fostering strong relationships.

• Proven ability to identify, prioritize, and independently execute key projects.

• Willingness to work in San Francisco, CA, New York, NY, Portland, OR, or remotely from within Canada or the United States.

🏝️ Benefits

• Competitive base salary.

• Equity options (stock options/RSUs).

• Comprehensive benefits package.

• Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.