Senior Onboarding Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage the complete client onboarding process from initial intake to final go-live.

• Develop, oversee, and enhance onboarding procedures, which include playbooks, checklists, and service level agreements (SLAs).

• Supervise the collection, verification, and submission of KYC/KYB packages, merchant applications, and necessary regulatory documents.

• Keep the group's master due diligence library and corporate structure files in a state ready for audits.

• Establish onboarding priorities that align with market launch plans approved by leadership.

• Predict pipeline capacity and timelines while addressing high-volume queues to eliminate bottlenecks.

• Manage escalations for complex or delayed applications, including compliance inquiries related to acquirer group structures and licensing.

• Compile and summarize proposed fee schedules, reserve requirements, and settlement conditions for evaluation and approval.

• Spearhead the application of AI and automation tools, such as Claude, to minimize manual tasks and reduce turnaround times.

• Organize demos, sandbox testing, payment flow validations, and credential setups in collaboration with Product and Engineering teams.

• Create onboarding records for new providers and transition them to the integrations team upon handoff.

• Monitor acquirer and PSP onboarding standards across various target jurisdictions and payment types.

• Define and communicate onboarding key performance indicators (KPIs) to senior management.

• Optionally provide mentorship and guidance to junior onboarding staff.

⛳️ Requirements

• 3–5 years of specialized experience in PSP onboarding within the iGaming sector.

• Experience in offshore markets is essential.

• Extensive, hands-on experience with complex corporate structures.

• Background in gathering due diligence documentation and meeting rigorous acquirer compliance standards.

• Demonstrated capability to manage a substantial onboarding pipeline across multiple brands and entities concurrently without compromising accuracy or speed.

• Keen attention to detail when evaluating payment agreements, pricing models, and financial terms.

• Exceptional written and verbal English communication skills.

• Ability to coordinate effectively among third-party compliance teams, internal legal departments, and technical stakeholders.

• Willingness to travel occasionally, such as to Malta.

• Commitment to attending approximately two key industry conferences each year.

🏝️ Benefits

• A dynamic environment fueled by innovation, curiosity, and a shared passion for technology.

• A people-centric culture that values ambition, integrity, and authentic collaboration.

• A truly global remote setting collaborating with colleagues from around the world.

• 28 days of paid time off in addition to public holidays.

• Additional employee benefits for those based in Cyprus.