Onboarding Coordinator, French Speaking

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee the onboarding, installation, and training processes for reference lab and in-house diagnostic clients.

• Manage customer onboarding projects alongside field support specialists, sales teams, PIMS integration, and technical services.

• Organize the planning and scheduling of installations for reference labs and in-house diagnostics.

• Serve as the main point of contact for customers during the implementation of installation projects.

• Coordinate onboarding schedules, PIMS integration tasks, the scheduling of field specialists, and timelines for product availability.

• Collaborate with both internal and external resources to adhere to established timelines.

• Assess customer satisfaction and provide exceptional service to enhance retention.

• Review sales orders to ensure accurate customer contact information, product delivery needs, and order precision.

• Supervise process modifications from the first contact through to project completion.

• Gather pre-installation details and notify leadership and commercial teams about potential issues.

• Work with leadership, sales, logistics, shipping, field specialists, and customers to ensure readiness for installation.

• Manage the installation calendar for Field Specialists, including installations, training sessions, service calls, and vacation time.

• Schedule installations and service calls to reduce travel and accommodation expenses.

• Accurately document installation and repair case information in the CRM.

⛳️ Requirements

• A Vet Tech, Vet Nurse, Vet Assistant, or DVM with appropriate veterinary practice experience is required.

• A minimum of 5 years in product or customer-facing roles is required.

• Experience in managing customer technical or commercial support is crucial.

• A clear comprehension of the phases involved in customer commercial and technical onboarding is essential.

• Familiarity with both reference lab and in-house diagnostic technologies and their relevance to routine veterinary practices is preferred.

• Bilingual proficiency in French is mandatory.

• Exceptional project management capabilities are necessary.

• Strong written communication skills are essential.

• Proficient business presentation skills are required.

• Effective negotiation skills are important.

• Sound judgment and decision-making abilities are essential.

• Capability to analyze complex situations and proactively recognize opportunities or issues is necessary.

• Travel may be required up to 30% of the time.

• Proficiency in CRM systems, spreadsheets, database management, email, video conferencing, the Internet, PowerPoint, and Microsoft Teams is required.

🏝️ Benefits

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts