Senior Onboarding Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Manage and coordinate several projects within a program, guiding them from the Planning Phase to the Deployment Phase.

• Establish program structure and activities, propose project management needs, assess project plans, and handle issues and risks across projects.

• Supervise the implementation of various programs across different locations.

• Facilitate program communications and gather project information for evaluation.

• Advocate for governance compliance with the project management team.

• Provide mentorship to project team members.

• Engage in business case justification, particularly in the realm of information technology.

• Oversee the lifecycle of essential information solutions.

• Break down programs into time-sensitive projects and prioritize critical deliverables.

• Establish project goals and objectives while identifying customer and resource needs.

• Create program/project budgets and monitor actual and anticipated expenses against plans.

• Develop and oversee integrated program plans, ensuring resources are allocated and involved properly.

• Identify program metrics, milestones, and associated risks.

• Prioritize resource distribution and manage cost, scheduling, and resource discrepancies.

• Generate project documentation and maintain project information systems.

• Monitor and regulate projects while managing key decision points.

• Communicate effectively across Global, Regional, and Area levels.

• Ensure deliverables are completed and secure partner approvals.

• Clarify the roles and responsibilities of partners.

• Review program documentation for thoroughness and precision.

• Conduct post-implementation evaluations and share findings.

• Establish accountability for enterprise-wide issues.

• Organize and coordinate resources across functions.

• Oversee the implementation of global business solutions.

• Virtually manage internal teams to meet tight deadlines.

• Ensure successful project completions with favorable Customer Satisfaction (CSAT) surveys from clients.

• Execute other relevant duties and responsibilities as assigned by the employer.

⛳️ Requirements

• Bachelor’s Degree in any field.

• At least 5 years of relevant experience in program management, coordination, or a related line of business.

• Excellent verbal and written communication skills, including proficiency in email (e.g., Exchange).

• Competency in MS Project, MS Excel, Visio, and MS Access.

• Teamwork skills suitable for all organizational levels.

• Proven experience working directly with customers.

• Experience in financial technology (both hardware and software) is advantageous.

• Employment offers are contingent upon passing the applicable screening criteria for the position.

🏝️ Benefits

• Full-time employment.

• Equal-opportunity employment.