Senior National Training Manager – Patient Services Access and Reimbursement

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Create, develop, and implement compliant educational solutions that enhance participant effectiveness and credibility.

• Establish trust and credibility with key stakeholders through consistent engagement, feedback, and strong collaborative relationships.

• Utilize existing Learning and Development platforms and Franchise training materials to minimize redundant efforts.

• Maintain open and direct communication with key stakeholders to nurture positive relationships and ensure mutual alignment.

• Provide honest, detailed verbal and written feedback to training participants, highlighting strengths, areas for development, and plans for performance improvement.

• Evaluate participant skill levels and adapt coaching and training methods to cater to individual learning requirements.

• Mentor Guest Trainers and/or Regional Field Trainers by assigning them significant roles during foundational training and ongoing education.

• Leverage knowledge of stakeholder businesses, strategies, and priorities to weave training activities into franchise team business plans.

• Spearhead cross-functional initiatives and assist with special projects within the training organization.

• Support onboarding, development, and mentorship of other NTMs while promoting teamwork and fostering positive peer relationships.

• Carry out responsibilities with minimal guidance or direction from senior leadership.

• Collaborate with Learning and Development, Therapeutic Business Unit, Franchise Marketing, and AbbVie Patient Services leadership.

⛳️ Requirements

• Bachelor's degree.

• Knowledge of adult learning principles.

• Demonstrated experience in developing and utilizing learning and teaching platforms, such as PowerPoint, Articulate Rise, and iSpring.

• A minimum of three years of pharmaceutical field experience as an Account Executive or Field Reimbursement Manager, with in-depth knowledge of the access and reimbursement landscape, or comparable prior training experience.

• Previous experience in leading projects with regional or national significance.

• Proven track record of high performance and a strong understanding of factors that drive success in a commercial organization.

• Capability to collaborate with individuals at all management levels and align training initiatives with business strategies.

• Ability to incorporate business trends, brand strategies, and market drivers into plans that enhance competitive advantage.

• Preferred: Experience working with and utilizing a learning management system (LMS).

• Preferred: Previous sales, training, or access and reimbursement experience in the Migraine or Psychiatry fields.

• Preferred: Understanding of basic AI principles to enhance training efficiency and content creation.

• Preferred: Knowledge and exposure to health sciences, market access, and/or account management.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan.

• Long-term incentive programs.

• Comprehensive benefits package.