Learning Experience Leader – Emergency Response, T1

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Foster and uphold a constructive and professional learning atmosphere.

• Develop and enhance training and development programs that align with product-specific training methodologies and initiatives.

• Create and present training for end-users, partners, and distributors, including curriculum, instructional materials, and assessments for general preparatory courses.

• Conduct technical preparatory training addressing the fundamental skill requirements as identified by enterprise needs.

• Achieve project goals and inspire trainees through impactful training sessions.

• Continuously refine training programs and learning opportunities throughout the organization.

• Modify and update programs to accommodate changes in the work environment.

• Serve as the content authority and maintain up-to-date training documents and materials.

• Design and implement effective onboarding programs.

• Monitor and assess trainee progress through questionnaires and provide feedback to their managers.

• Ensure compliance with statutory training requirements and identify suitable e-learning strategies.

• Contribute to the development and/or delivery of e-learning packages.

• Investigate and showcase new workplace learning technologies and methodologies.

• Ensure that trainees comply with the company's Code of Conduct.

• Facilitate the learning and development of Emergency Response Tier 1 Agents.

⛳️ Requirements

• Willingness to travel up to 25% of the time.

• Must be at least 18 years of age.

• High School Diploma or GED is required.

• A four-year college degree in a relevant field such as industrial or applied sciences is preferred.

• Proficiency in Microsoft and Google applications.

• Capable of adhering to established methods, procedures, reports, and job-related competencies.

• Ability to present information and facilitate class discussions effectively.

• Energetic, enthusiastic, and innovative, with various approaches to motivate and engage an audience.

• Strong skills in interpersonal relations, conflict management, mentoring, organization, project management, and influence.

• Excellent oral and written communication abilities.

• Flexibility to work varied hours, including weekends, holidays, and extended shifts.

• Must have prior certification in Tiers 3, 2, and 1 Fleet and Emergency Response.

• A minimum of 1 to 2 years of experience in a related field, training, or teaching is preferred (Nice to Have).

• Strong leadership capabilities and proficiency in managing groups (Nice to Have).

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with company match.

• Paid time off, including vacation, sick leave, and holidays.

• An inclusive environment with a positive community impact.

• Opportunities for internal mobility and professional growth.

• Reasonable accommodations provided during the hiring process.