People Services Learning & Development Team Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide daily leadership for the People Services Learning & Development (L&D) team.

• Ensure the delivery service is maintained and advance key priorities alongside the broader L&D Center of Excellence (COE) and People Services.

• Organize workloads, resources, skills, and team capacity effectively.

• Collaborate with stakeholders to forecast and plan for resourcing and successful execution of the L&D strategy.

• Lead and supervise L&D projects that align with People Services, COE strategy, and business transformation initiatives.

• Partner with People Services, colleagues from L&D COE, and other stakeholders on cross-functional initiatives.

• Mentor team members to ensure quality, consistency, and capability are upheld.

• Serve as the escalation point for complex team issues, ensuring resolution and knowledge transfer occurs.

• Promote continuous improvement in L&D processes, technology, automation, and digital efficiency.

• Guide enhancements to L&D systems, processes, and procedures.

• Ensure effective usage of Learning Management System (LMS) and Workday, including data accuracy, reporting, adoption, and issue resolution.

• Supervise system functionality reviews, process optimization, and scalable workflows.

• Assist in the ongoing LMS strategy, which includes changes, enhancements, and system design priorities.

• Support the evaluation of learning and reviews of the training catalog.

• Provide governance and reporting for Group/COE initiatives, compliance, and enterprise-wide programs.

• Manage the ServiceNow queue and workflow, process documentation, training guides, self-service, and knowledge sharing.

• Report to the HR Shared Service Centre Lead - EMEA.

⛳️ Requirements

• Experience in Learning & Development, Human Resources, or Shared Services.

• Previous experience in team or people management within a complex global organization.

• Familiarity with working in an L&D Matrix / Shared Services model.

• Ability to lead, motivate, and coach a remote team while juggling workload and competing priorities.

• Proven experience in leading L&D projects and collaborating effectively with COE and cross-functional stakeholders.

• Strong planning, prioritization, and service delivery skills.

• Over 5 years of experience enhancing operational efficiency and ensuring good governance in a complex environment.

• Experience with LMS and HR systems such as Workday.

• Capability to oversee system enhancements and resolve issues through relevant Subject Matter Experts (SMEs).

• Exceptional stakeholder management skills.

• Confidence in engaging with all levels of the organization.

• Proficiency in using data and reporting to track performance, participation, outcomes, and service delivery.

• Strong project management abilities.

• Flexible, adaptable, and collaborative mindset.

• English-language posting; no specific language requirement mentioned.

🏝️ Benefits

• Inclusive and supportive workplace dedicated to employee development.

• Opportunity for growth, curiosity, and making a meaningful impact.

• Equal opportunities employer committed to diversity, equity, and inclusion.