Senior Merchant Services Sales Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Establish new merchant services partnerships by collaborating with branches, Commercial Banking Centers, Treasury Management, Business Banking, Business Client Management, and Commercial Banking teams.

• Follow up on referrals, assess client needs, present merchant services solutions, and transition opportunities into active merchant accounts.

• Consult on intricate merchant opportunities and ensure proper merchant onboarding and account setup.

• Cultivate and maintain relationships with merchants and internal business partners to enhance growth and client retention.

• Offer sales and technical assistance by clarifying products, addressing inquiries, and acting as a resource for merchant services questions.

• Prepare pricing comparisons and suggest pricing strategies for both prospective and existing merchant relationships.

• Troubleshoot and resolve merchant services issues, including escalated and complex client challenges.

• Evaluate merchant risk levels and collaborate with internal and external partners to facilitate approval solutions for higher-risk relationships.

• Stay knowledgeable of merchant services regulations, policies, procedures, and PCI Compliance requirements.

• Provide guidance, training, and knowledge sharing to team members and business partners regarding merchant services products, processes, and best practices.

• Ensure adherence to relevant policies, security mandates, and government regulations.

• Foster growth through strategic business development and trusted financial guidance.

• Mentor colleagues and contribute to a high-performing team.

⛳️ Requirements

• Bachelor's Degree in Accounting, Business, Economics, Law, Computer Science, or a related discipline (Required).

• Over 4 years of specialized B2B sales, account management, merchant services, or treasury management experience (Required).

• A combination of education and experience may be considered in place of a degree.

• Advanced understanding of merchant services, financial services, consumer credit cards, or commercial credit card products.

• Proven record of consultative sales, business development, and relationship management success.

• Ability to communicate effectively and confidently with clients, business partners, and team members.

• Experience in prospecting, generating new business opportunities, and progressing sales discussions through phone and email outreach.

• Strong organizational, time management, negotiation, and problem-solving abilities.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Knowledge of federal and state regulations pertaining to merchant services and payment processing.

• Willingness to travel up to 5%.

🏝️ Benefits

• Annual incentive potential.

• Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance.

• Paid vacation time.

• Paid sick time.

• 11 company-paid holidays.

• 401k with up to 4% matching.

• Tuition reimbursement.