Senior Marketing Technology Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a subject matter expert for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and associated marketing technologies.

• Oversee incidents, service requests, defects, and enhancement tickets from initial intake to resolution.

• Conduct fit-gap analysis and suggest out-of-the-box, low-code, integration, or pro-code solutions.

• Configure and provide support for Dataverse and model-driven applications.

• Ensure role-based security configurations, auditing, and data privacy requirements are maintained.

• Facilitate application lifecycle management across development, testing, UAT, and production environments.

• Create test scenarios and engage in system, integration, regression, user acceptance, production validation, and post-deployment support.

• Monitor platform health, including automation and integration failures, API usage, storage capacity, performance, and Microsoft service updates.

• Evaluate Microsoft release-wave changes and assist in impact analysis, testing, communication, and adoption strategies.

• Support integrations with enterprise applications utilizing Dataverse APIs, connectors, Azure services, and middleware.

• Uphold data quality through validation, migration support, duplicate management, cleansing, retention, auditing, and integration monitoring.

• Identify opportunities for automation and process improvement and implement approved enhancements.

• Collaborate with security, privacy, compliance, architecture, development, and business teams.

• Maintain functional specifications, technical documentation, test evidence, and deployment plans.

• Provide advanced user support, conduct training, share knowledge, and encourage system adoption.

• Assess Copilot and AI functionalities for secure and responsible business applications.

⛳️ Requirements

• A minimum of 4 years of relevant experience is required.

• Experience with Dynamics CRM or marketing systems is preferred.

• A bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

• Advanced experience in supporting Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications.

• Practical knowledge of Dataverse tables, relationships, forms, views, dashboards, business rules, business process flows, duplicate detection, auditing, and role-based security.

• Strong working knowledge of Power Automate.

• Familiarity with Power Apps, Power BI, Microsoft 365 integrations, Copilot Studio, and responsible use of Copilot capabilities.

• Experience with application release documentation and deployment strategies.

• Understanding of Dataverse integration patterns, REST APIs, webhooks, custom connectors, Azure Functions, Logic Apps, middleware, and service accounts.

• Ability to read and troubleshoot JavaScript, FetchXML, Power Fx, JSON, and basic SQL.

• Knowledge of platform limits, licensing considerations, capacity management, environment strategy, data-loss-prevention policies, auditing, backup, and disaster recovery concepts.

• Experience using Azure DevOps or GitHub for release tracking.

• Familiarity with ticket management tools such as ServiceNow.

• Experience in creating functional specifications, solution documentation, process maps, acceptance criteria, test plans, traceability records, and deployment plans.

• Strong analytical, troubleshooting, written, and verbal communication skills.

• Experience working within Agile or Scrum delivery methodologies.

• Experience with XrmToolBox, Power Platform administration tools, Customer Insights, LinkedIn Sales Navigator, and related CRM troubleshooting or productivity tools.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Wellness benefits supporting physical, financial, social, and emotional well-being.

• Opportunities for growth.

• Flexible work environment.

• Collaborative work environment.