Senior Manager, Speaker Programs

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage the complete promotional speaker program operations from initial planning to execution, reconciliation, documentation, and closure.

• Supervise vendor performance in areas such as logistics, attendee management, reporting, documentation, and service delivery.

• Evaluate vendor performance against established expectations, timelines, KPIs, and SLAs; identify potential risks and facilitate resolutions.

• Ensure that programs adhere to SOPs, business processes, contractual obligations, and compliance standards.

• Oversee speaker bureau operations, which include onboarding, coordinating contracts, maintaining fair market value documentation, training requirements, utilization tracking, and administrative tasks.

• Handle speaker program exception requests by coordinating reviews, tracking, documenting, resolving issues, and following up.

• Validate and reconcile speaker-related expenses to support overall spending reports.

• Maintain thorough, accurate, and audit-ready documentation while supporting quality assurance reviews.

• Submit materials for the speaker program into Veeva and manage updates, re-approvals, and availability.

• Create and maintain trackers, dashboards, reports, and operational metrics.

• Analyze data regarding activity, utilization, training, compliance, and vendor performance to uncover trends and make recommendations.

• Lead efforts on speaker program portals, vendor systems, data interfaces, troubleshooting, and system enhancements.

• Offer operational guidance and subject matter expertise to field personnel.

• Manage communications with stakeholders, training efforts, and change management initiatives.

• Drive cross-functional follow-ups on program issues, open items, and operational risks.

• Support broader Commercial Operations initiatives, including fleet management, stipends, and pharmaceutical sample distribution programs.

• Assess processes for opportunities in standardization, simplification, automation, and ongoing improvement.

⛳️ Requirements

• Bachelor's degree from an accredited institution.

• A minimum of 6 years of relevant experience in compliance, healthcare, life sciences, or a related field.

• In-depth knowledge of healthcare compliance regulations, including FDA guidelines, the PhRMA Code, and the Anti-Kickback Statute.

• Strong analytical and organizational capabilities.

• Excellent communication and collaboration abilities.

• Detail-oriented individual capable of managing multiple tasks simultaneously.

• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.

• Willingness and ability to travel up to 30% domestically, with potential for international travel.

• Preferred: experience in auditing, monitoring, or compliance investigations.

• Preferred: familiarity with working with data sets and reporting tools.

• Preferred: basic experience in project coordination.

• Preferred: knowledge of document management systems and compliance tools.

• Preferred: intermediate proficiency in Excel.

🏝️ Benefits

• Target bonus of 15% based on both company and individual performance.

• Eligibility to participate in the company’s long-term incentive program.

• Flexible paid time off (PTO) policy.

• Comprehensive medical, dental, and vision health benefits.

• Company 401(k) match program.

• Reasonable accommodations provided during the employment application process.

• Equal employment opportunity workplace.