Senior Manager, Service Sales Enablement

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Develop and manage the commercial engine that supports OTTAVA service sales.

• Take ownership of the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodologies, KPI infrastructure, dashboards, training, onboarding, governance, and ongoing improvements.

• Create and sustain comprehensive service sales operating models, standard operating procedures, governance forums, process controls, and accountability frameworks.

• Manage business requirements and ensure workflow alignment across CRM, installed-base records, warranty and entitlement data, quoting, contracting, invoicing, renewal tracking, and reporting.

• Collaborate with IT and Commercial Operations to pinpoint gaps, prioritize enhancements, conduct testing, support deployment, and promote adoption.

• Develop service sales playbooks, process guides, templates, talk tracks, FAQs, competitive-use guidance, objection-handling resources, and execution tools.

• Design onboarding, training, and certification pathways for Service Sales, capital sellers, Renewal Specialists, and Customer Success Managers.

• Establish KPI methodologies, create dashboards and scorecards, and implement forecasting methodologies and reporting schedules.

• Analyze trends, identify root causes and opportunities, and propose corrective actions or process enhancements.

• Operationalize sanctioned pricing, offer configurations, discount guidelines, approval pathways, and standardized commercial terms.

• Enhance quote-to-contract and renewal workflows to minimize cycle time, avert revenue leakage, and bolster compliance.

• Define future-state capabilities, role requirements, coverage assumptions, onboarding needs, and infrastructure necessary to scale the service sales organization.

• Collaborate on workforce planning, launch readiness assessments, and stage-gate decisions.

• Ensure commercial readiness across Service Marketing, Service Sales, Capital Sales, Customer Success, Service Operations, Commercial Operations, Finance, IT, Legal, Contracting, Quality, and Health Care Compliance.

• Facilitate issue resolution and prioritize improvements in processes, systems, and enablement.

• Ensure that processes, materials, and workflows comply with quality, regulatory, privacy, legal, and Health Care Compliance standards.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 8–10+ years of progressive experience in commercial operations, sales enablement, service sales, medical devices, healthcare services, capital equipment, customer success, or a related field.

• Proven experience in designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in a dynamic or launch-stage environment.

• Familiarity with CRM, installed base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes.

• Capability to translate strategy into practical workflows, tools, training, controls, and performance metrics.

• Strong program leadership skills, with the ability to coordinate complex tasks across a highly matrixed organization.

• Willingness to travel up to 20% globally and internationally.

• An advanced degree or relevant commercial, operations, systems, or learning certification is preferred.

• Experience in surgical robotics, service contracts, or lifecycle revenue models is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours per calendar year.

• Sick time – up to 40 hours per calendar year; Washington employees up to 56 hours per calendar year.

• Holiday pay, including floating holidays – up to 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Annual performance bonus eligibility.

• Remote work arrangement.