Senior Manager, Service Marketing – Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement the global service growth strategy along with a commercial roadmap.

• Convert strategic priorities into quantifiable business outcomes.

• Manage the global service commercial solutions portfolio, encompassing customer insights, business case formulation, pricing strategy, commercialization, and lifecycle oversight.

• Oversee Service involvement in New Product Development (NPD) and Lean Excellence (LEx) processes.

• Guarantee that serviceability, customer feedback, pricing, and launch preparedness are integrated into product rollouts.

• Foster growth through service attachments, contract renewals, win-back initiatives, monetization of the installed base, funnel management, growth opportunities, and commercial strategies.

• Direct service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem resolution.

• Innovate and commercialize new service offerings and solutions for recurring revenue.

• Lead and mentor a global team responsible for executing service strategies, managing commercial service products, service marketing, customer insights, and commercial solutions.

• Promote cross-functional collaboration among Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.

• Report directly to the Vice President of Global Service.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related discipline.

• Over 10 years of experience in service, aftermarket, commercial strategy, product management, or a related field.

• More than 5 years of experience in directly managing and developing team members, which includes coaching, performance management, succession planning, and talent development within a global matrix environment.

• Proven experience in a service or aftermarket setting, with accountability for service contracts, field services, technical support, service operations, lifecycle services, or value-added service offerings.

• A track record of successfully developing and implementing commercial growth strategies that yield measurable enhancements in revenue, profitability, contract attachment, renewal performance, or customer retention.

• Strong analytical skills and financial insight.

• Experience in formulating pricing strategies, business cases, and commercial models, including cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings.

• Ability to utilize CRM, business intelligence, financial data, and installed base information to inform business decisions and commercial growth strategies.

• Experience in developing and commercializing service or aftermarket offerings, covering customer discovery, customer feedback, value proposition formulation, pricing strategies, launch execution, portfolio management, and revenue growth initiatives.

• Demonstrated capability to lead complex cross-functional projects across Service, Sales, Product Management, Marketing, Finance, and Operations.

• Willingness to travel up to 25%, including overnight stays; predominantly domestic with occasional international travel.

• Experience in the life sciences, diagnostics, medical device, or laboratory instrumentation sectors is advantageous.

• Familiarity with applying Danaher Business System (DBS) tools and methodologies is beneficial.

• Experience in a global matrix organization supporting multiple regions and business units is a plus.

🏝️ Benefits

• Eligibility for bonus/incentive pay.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) retirement plan.

• Flexible remote work arrangements for eligible positions.

• Reasonable accommodations for applicants and employees with disabilities.