GTM Data Governance Manager – MDM

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the MDM roadmap and the operational model for the domains of account, contact, and organization hierarchy.

• Establish golden record guidelines that encompass matching, merging, survivorship, and parent/child hierarchies across CRM, billing, product, and support systems.

• Set standards for data governance, including ownership, stewardship roles, definitions, and quality service level agreements (SLAs).

• Manage the onboarding of new data sources, handle change requests, and oversee lifecycle events such as mergers, acquisitions, and customer reorganizations.

• Design and monitor data quality rules, scorecards, and dashboards to ensure completeness, accuracy, duplication, and timeliness.

• Lead remediation efforts and report on data health, risks, and progress to leadership with clear metrics and business impact.

• Define integration patterns and acceptance criteria for Salesforce, the data warehouse, and enrichment providers.

• Collaborate with Data Engineering and GTM Systems to develop integrations.

• Advise on build-versus-buy decisions for MDM, identity resolution, enrichment, and data quality tools.

• Deliver trusted, well-documented data products for analytics and AI applications.

• Function as the data owner in partnership with Legal and Security regarding PII handling, GDPR and CCPA compliance, retention, and access controls.

• Work alongside Data Engineering, GTM Systems, Legal, Security, Sales, Marketing, Finance, and Customer Success teams.

⛳️ Requirements

• A minimum of 8 years of experience in data management, data governance, data engineering, or analytics, including at least 2 years leading MDM or data quality initiatives.

• Practical experience in designing match, merge, and survivorship rules, as well as golden record or hierarchy models.

• Familiarity with Salesforce data models and large-scale CRM data quality.

• Proven experience in building and managing a data governance framework, including policies, stewardship models, and SLAs.

• Ability to convert business requirements into data specifications and articulate technical trade-offs to non-technical stakeholders.

• Demonstrated history of successfully executing cross-functional programs without direct authority.

• Preferred: Experience at a B2B SaaS company with a product-led or hybrid sales approach, including mapping product users and workspaces to CRM accounts.

• Preferred: Knowledge of enrichment and firmographic data, entity matching techniques, and ML-assisted or LLM-assisted matching and cleansing.

• Preferred: Working understanding of GDPR, CCPA, and security frameworks such as SOC 2.

🏝️ Benefits

• Restricted Stock Units (RSUs)

• Health insurance

• Vision insurance

• Dental insurance

• Mental health benefits

• A high-trust and transparent workplace

• An equal opportunity employer that values diversity