Senior Manager, Sales Support – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead, mentor, and develop the EMEA Sales Support team.

• Establish clear expectations, foster accountability, and cultivate a culture of ownership, high performance, and continuous enhancement.

• Manage Sales Support operations throughout the EMEA region.

• Ensure effective order processing, prompt bookings, high-quality service, and consistent performance in line with established SLAs.

• Monitor and enhance operational performance using data and KPIs.

• Identify bottlenecks, manage workloads, mitigate recurring issues, and guarantee consistent delivery.

• Propel process improvements and modernization by streamlining workflows and integrating automation and AI solutions.

• Collaborate with Sales, Finance, Operations, Supply Chain, and IT departments.

• Address operational challenges and enhance the experience for partners and customers.

• Assist the team with complex issues and escalations.

• Ensure the team is equipped with the tools, knowledge, and resources necessary for success.

⛳️ Requirements

• 5+ years of relevant experience in Sales Support, Commercial Operations, Order Management, Customer Operations, or a related field.

• 3+ years of experience in people management.

• Demonstrated success in coaching, developing, and enhancing team performance.

• Experience in managing operational performance and KPIs, including SLAs, service quality, booking cycle times, workloads, and backlogs.

• Strong background in process improvement and operational excellence.

• Capability to identify inefficiencies, resolve recurring problems, and implement sustainable improvements.

• Solid understanding of CRM, ERP, and digital tools.

• Experience or keen interest in automation and AI.

• Salesforce experience is a plus.

• Strong analytical, problem-solving, and cross-functional leadership abilities.

• Proficiency in using data to make informed decisions, manage complex issues, and drive improvements across teams.

🏝️ Benefits

• Health insurance.

• Generous pension plan.

• Collaborative and inclusive culture.

• Work-life balance and well-being support.

• Creative and safe workplace.

• International and supportive environment.

• Occasional travel to an AutoStore office.