Senior Manager, Sales Operations – Residential Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the operational strategy that supports Residential Sales across various sales channels.

• Lead the Sales Operations & Support team, which is responsible for sales administration, reporting, order assistance, sales enablement, and operational execution.

• Create standardized operational processes that enhance efficiency, scalability, and consistency.

• Identify opportunities for process improvement and implement solutions that minimize manual effort and boost sales productivity.

• Act as the operational liaison between Residential Sales and internal business partners.

• Manage end-to-end sales support processes, including order management, sales tools, inventory coordination, field support, and issue resolution.

• Ensure operational readiness for new product launches, promotions, compensation plans, and system enhancements.

• Develop and maintain policies, procedures, and documentation that support Residential Sales operations.

• Drive continuous improvement initiatives utilizing data, automation, and technology.

• Oversee the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations.

• Collaborate with Finance, Payroll, HR, and Sales Leadership to ensure accurate implementation and administration of commission plans.

• Validate commission data, investigate discrepancies, and resolve payment issues promptly.

• Maintain commission controls, audit processes, and documentation to ensure compliance with company policies.

• Generate recurring commission reports and executive summaries that highlight trends, adjustments, and payout accuracy.

• Suggest improvements to commission processes that enhance transparency, efficiency, and scalability.

• Create executive dashboards and KPIs to measure sales performance, productivity, conversion, operational health, and commission accuracy.

• Analyze trends to identify opportunities for growth, cost reduction, and operational enhancements.

• Provide actionable insights that support business decisions and strategic planning.

• Collaborate with Marketing on campaign execution and sales readiness.

• Partner with Customer Operations and Billing to enhance order quality and customer onboarding.

• Work closely with IT and Product teams to improve sales systems and digital tools.

• Assist Finance with forecasting, budgeting, and operational planning.

• Lead cross-functional projects that impact Residential Sales operations.

• Recruit, coach, and develop a high-performing Sales Operations team.

• Set performance goals, KPIs, and accountability measures.

• Promote a culture of continuous improvement, collaboration, and customer focus.

• Lead change management initiatives that support organizational growth and transformation.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Operations, Marketing, or a related field (or equivalent experience).

• Over 7 years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.

• At least 3 years of leadership experience managing professional teams.

• Experience in supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based sectors.

• Proven experience in managing sales compensation programs and commission administration.

• Strong analytical and financial skills with advanced proficiency in Excel and reporting.

• Experience with CRM, sales enablement, commission, and reporting platforms.

• Exceptional project management and organizational abilities.

• Excellent communication skills and proficiency in executive presentations.

• Experience supporting Door-to-Door, Retail, MDU, or field sales organizations (Preferred).

• Knowledge of broadband, fiber, cable, or telecommunications products and operations (Preferred).

• Familiarity with business intelligence tools such as Power BI, Sigma, or Tableau (Preferred).

• Understanding of ERP, CRM, commission, and workforce management platforms (Preferred).

• Lean Six Sigma or continuous improvement certification is a plus (Preferred).

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your start date!

• Life insurance coverage for yourself, spouse, and children.

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match (matching program starts after 1 year of service, up to 5% of eligible compensation).

• Additional perks such as tuition reimbursement (up to $5,250 in the first year).

• Up to $75 a month towards cable and internet services in select locations.

• Annual contributions to various community organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for career advancement.

• A remote/hybrid work environment (subject to change based on business needs).