Senior Manager, Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all personnel within the Commercial Sales Operations department.

• Lead the strategy and implementation of sales support initiatives.

• Streamline key systems and processes to maximize the sales team's efficiency in serving customers.

• Create, implement, and maintain sales and technical sales enablement processes, programs, and systems.

• Supervise daily sales operations and enablement activities.

• Assess workflows and introduce enhancements to processes.

• Collaborate with sales leadership to ensure key metrics are easily accessible and reportable.

• Handle Salesforce support requests along with escalated administrative issues.

• Resolve technical challenges related to Salesforce and provide business support solutions.

• Oversee platforms, applications, and vendor partnerships.

• Assess and deploy applications and tools that integrate with Salesforce and the wider technology ecosystem.

• Utilize AI to optimize workflows and automate routine tasks.

• Manage sales operations projects and functions to ensure timely completion.

• Liaise with IT resources on behalf of the sales team.

• Manage project inputs for IT systems that support the commercial sales organization.

• Ensure the accuracy of customer and prospect data.

• Foster collaboration between sales systems and cross-functional teams.

• Assist teams in accessing, interpreting, and utilizing necessary information and reports.

• Recruit, onboard, train, and offboard sales operations team members.

• Perform additional duties that support the business and its evolving needs.

⛳️ Requirements

• High school diploma or GED required.

• At least five (5) years of practical experience in administering and automating Salesforce.

• Experience in developing Salesforce Flows, workflow rules, and approval processes to assist sales teams.

• Comprehensive understanding of Salesforce capabilities and limitations.

• Strong knowledge of standard business processes.

• Demonstrated success in collaborating with sales teams and leadership to analyze processes and workflows.

• Ability to identify opportunities for process improvement.

• Capacity to manage multiple projects and competing priorities in a dynamic environment.

• Strong customer service focus.

• Effective communication skills across all organizational levels.

• Ability to work autonomously and prioritize requests with sound judgment.

• Competence in resolving system and process challenges.

• Capability to collaborate with sales, IT, and cross-functional teams.

• Excellent verbal and written communication abilities.

• Skill in clearly explaining technical and system-related information.

• Strong attention to detail and organizational prowess.

• Ability to meet essential deadlines.

• Flexibility to adapt to changing business priorities and project timelines.

• Commitment to providing responsive, high-quality support.

• Must be authorized to work in the US for any employer.

• Successful completion of a pre-employment background check is required.

• Pre-employment drug screening may be required.

• Must be able to meet physical demands including prolonged sitting, standing, walking, bending, and stooping; occasional lifting or moving up to 25 pounds.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• Flexible spending account.

• Paid sick leave.

• Paid time off.

• Parental leave.

• Quarterly performance bonus.

• Training opportunities.

• Career growth programs.

• Education reimbursement programs.