Senior Manager, Sales – Manufacturing

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, mentor, and nurture a team of Account Executives.

• Set clear performance expectations while fostering professional growth and career progression.

• Collaborate with Account Executives on strategic accounts to structure deals, navigate evaluations involving multiple stakeholders, and conduct negotiations with senior executives.

• Manage daily sales operations, ensure discipline in pipeline generation, maintain sales methodology rigor, and conduct weekly forecasting.

• Propel go-to-market strategies for the manufacturing sector by identifying trends, understanding customer pain points, and developing relevant use cases.

• Effectively position the Freshworks product suite.

• Work in tandem with Solution Engineering, Field Marketing, Customer Success, Channel, and Business Development teams.

• Enhance deal velocity and ensure cohesive engagement with accounts.

• Foresee risks associated with deal-cycle execution and implement effective mitigation strategies.

• Create team practices that foster adaptability, operational excellence, and systematic sharing of deal successes and competitive insights.

⛳️ Requirements

• 10–15 years of experience in software sales.

• 3–5 years of direct management experience leading quota-carrying B2B SaaS sales teams.

• Demonstrated success in consistently achieving or surpassing revenue targets using value-based and solution-selling techniques within mid-market or enterprise segments.

• Strong capabilities in executing Mutual Action Plans, assessing deal qualifications, and managing complex deal negotiations.

• Ability to coach team members while meeting performance expectations.

• Experience in creating high-trust, inclusive team environments, guiding sellers through complex sales cycles, and nurturing emerging talent.

• Customer-focused mindset with the ability to translate industry-specific operational needs into scalable software solutions.

• Proficient in engaging credibly with C-level executives.

• Practical experience with CRM reporting, pipeline metrics, and sales forecasting processes.

• Experience in aligning sales strategies with marketing initiatives, partner networks, and product specialists.

• High motivation, entrepreneurial mindset, urgency, and focus on execution.

• Preferred domain expertise in selling to the Manufacturing vertical.

• Previous experience with Customer Experience (CX), CRM, or IT Service Management (ITSM) enterprise software platforms is preferred.

🏝️ Benefits

• Multiple options for dental, medical, vision, disability, and life insurance.

• Equity and Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending benefits.

• Commuter benefits.

• Wellness benefits.

• Adoption leave.

• Parental leave.