Senior Manager, Sales

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Lead the Hybrid New Business / Strategic Sales team catering to Social Impact clients.

• Identify and cultivate new revenue opportunities with current enterprise clients in the not-for-profit, healthcare, and social impact sectors.

• Acquire new non-profit enterprise organizations.

• Oversee and nurture a global team of quota-carrying account executives.

• Engage in and facilitate client meetings.

• Collaborate cross-functionally with stakeholders and corporate resources.

• Mentor and develop the sales team.

• Recruit, onboard, and train new team members in the sales process.

• Report on sales activities and forecasts to senior sales management.

• Support the sales of multi-product solutions to current customers.

• Assist large enterprise clients with their initial use cases.

• Retain and expand existing revenue through strategic account management.

• Generate a pipeline through cross-sell, up-sell, and outbound SDR-led initiatives.

• Collaborate on complex deals and enhance relationships with C-Suite executives.

• Conduct daily, weekly, and monthly operational meetings to support quarterly revenue and sales objectives.

• Develop and disseminate best practices across the Twilio.org team.

⛳️ Requirements

• Proven track record of success and leadership consistent with Twilio Magic.

• Proficient in selling a platform solution.

• Experience in the Contact Center, cPaaS, or Data/Martech sectors is advantageous.

• A history of coaching and developing account executives.

• Experience in recruiting senior/enterprise-level account executives.

• Familiarity with performance management.

• Ability to navigate complex organizational structures.

• Capability to plan and execute Executive Business Reviews (EBRs).

• Comfortable engaging with application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners.

• Focus on Tier 3, with the possibility of hiring Tier 2 for the right candidate.

• Preference for East Coast candidates.

• Must reside in an eligible U.S. location; not eligible for hire in CT, NJ, NY, WA, or surrounding areas of San Francisco, Oakland, or San Jose, CA.

• Approximately 30–40% travel expected.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental and wellness leave.

• Healthcare benefits.

• Retirement savings program.

• Eligibility for equity plans.

• Participation in corporate bonus plans.

• 401(k) retirement account options.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Support for employee volunteering and donations.