This is a fully remote position, open to applicants in Kentucky.

• Take ownership of and oversee a designated portfolio of long-tail accounts across the Develop, Maintain, and Automate revenue tiers.

• Foster retention, growth, and targeted cross-selling within Maintain and Develop accounts.

• Recognize accounts that are prepared to transition to the field book and facilitate smooth handoffs with field representatives.

• Keep precise records of account activities, notes, and qualified opportunities within Salesforce.

• Develop and implement outbound prospecting initiatives through calls and emails.

• Evaluate leads based on decision-maker identification, business compatibility, and opportunity assessment.

• Collaborate with the CX/Sales Support team regarding inbound leads to guarantee consistent follow-up and qualification.

• Balance account management responsibilities with new business prospecting to meet program-level objectives.

• Monitor and report on pipeline metrics, including created opportunities, pipeline value, conversion rates, and generated revenue.

• Engage in weekly, monthly, and quarterly business reviews.

• Remain updated on the client’s product offerings, pricing strategies, and promotional initiatives.

• Carry out additional tasks as directed by the client or Helpware management.

• Minimum of 2–3 years of experience in account management, inside sales, business development, or a similar sales position.

• Demonstrated success in managing customer accounts, generating leads, and driving revenue growth.

• Proficient in using Salesforce or other CRM systems to oversee pipelines and customer interactions.

• Excellent communication, relationship-building, and negotiation skills.

• Results-driven with the capability to manage multiple accounts and meet sales targets in a dynamic environment.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package, including health, dental, and retirement plans.

• Flexible working hours and the possibility of remote work.

Sales Agent

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