Senior Manager, Sales Agency Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of projects that include agency onboarding, compliance analysis, and enhancement of partnerships.

• Define, plan, and oversee cross-functional initiatives from the identification of problems to successful implementation and adoption, utilizing JIRA for work management.

• Create scalable processes for onboarding, compliance, and partnerships while promoting the use of new workflows.

• Collaborate with Sales, Compliance, Legal, and Partnerships leadership to pinpoint operational challenges and convert them into structured projects.

• Perform compliance-related analyses that support both agency onboarding and ongoing partner management.

• Assist in the onboarding process for agencies and sub-agencies, which includes pre-contracting activities, ensuring completion is timely, accurate, and compliant at scale.

• Act as the escalation point for complex onboarding challenges.

• Monitor project status, risks, and outcomes using JIRA and Looker.

• Communicate progress and insights to leadership.

• Help manage relationships for the top 40–50 agency partners, including regular meetings and check-ins.

⛳️ Requirements

• Experience in Medicare Advantage or health insurance operations, preferably in a fast-paced or high-growth setting.

• 5–7+ years of experience in project management, operations, or program management.

• Proven track record of increasing responsibilities and scope.

• Experience in leading cross-functional projects from initial scoping through to implementation.

• Capability to influence and align stakeholders without direct authority.

• Proficient in project management tools like JIRA or similar platforms.

• Comfortable analyzing data, reports, and dashboards to detect trends and guide decision-making.

• Outstanding organizational abilities.

• Good judgment regarding when to escalate issues versus resolving them independently.

• Capacity to handle multiple competing priorities.

• Preferred: experience in managing external partnerships or strategic accounts.

• Preferred: PMP or a comparable certification.

• Preferred: practical experience with BI tools such as Looker.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with minimal or no premium costs.

• Generous paid time off policy.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available to all employees.

• Bonus eligibility for all roles except Director and above.

• Commission eligibility for Sales positions.

• Parental leave program.

• 401K retirement plan.

• Comprehensive total rewards package for full-time employees.