Senior Manager, Strategy & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a domain related to company performance, encompassing diagnosis, roadmap, realized value, and executive relationships.

• Articulate unexpressed business challenges and transform executive concerns into structured, actionable agendas.

• Lead priority determination across Strategy & Operations as well as related operating teams.

• Address conflicting executive demands without needing to escalate each issue.

• Establish analytical benchmarks and resolve disagreements regarding figures with Finance and the executive team.

• Transition executive discussions into decisive actions.

• Facilitate consensus among leaders who are at an impasse.

• Develop management rhythms and standards, including cadences, systems, tools, and documentation.

• Present portfolio value to the executive team with credible attribution.

• Oversee and cultivate a team of three to four individuals, including Managers.

• Strengthen the team’s capabilities, manage challenging conversations, and foster leadership growth.

• Handle hiring for the function and shape its operational model, standards, and culture.

• Convert frontline operational realities into requirements for Product, Data Engineering, and AI roadmaps.

• Establish criteria for evaluating AI investments grounded in real business cases.

• Remain actively involved with models, memos, and working sessions when the stakes justify engagement.

• Collaborate across healthcare, logistics, technology, Operations, Product, and Data Engineering.

• Develop the next generation of Strategy & Operations talent.

⛳️ Requirements

• Bachelor’s degree or equivalent in Economics, Business, Finance, Computer Science, or a related discipline.

• 7-9 years of experience in management consulting, business operations, product development, or a combination thereof.

• Proven track record of ownership in enterprise-level, cross-functional programs with measurable business outcomes.

• Experience in managing and developing a team, including individuals who manage others or independently lead workstreams.

• Executive presence with the ability to navigate both executive and frontline operational settings.

• Strong analytical and technical proficiency.

• Comfort with data and reasoning regarding platforms, automation, and agentic AI tools, such as Claude or Claude Code.

• Capability to evaluate what projects are worth pursuing.

• History of success in ambiguous situations where problems were not clearly defined.

• Strong business acumen.

• Focus on creating sustainable operational changes rather than performing one-time analyses.

• Ability to function as a player-coach, remaining hands-on while guiding others.

• Experience leading strategic or platform initiatives within a product organization is highly preferred.

• A technical background, such as a degree in Computer Science or engineering or early-career building experience, is beneficial but not mandatory.

• A consulting background, including experience with MBB or equivalent firms, is advantageous but not essential.

• An MBA or similar qualification is a plus.

• Familiarity with healthcare, logistics, transportation, marketplaces, or regulated operational environments is beneficial.

🏝️ Benefits

• Remote-first environment.

• Competitive salary.

• Annual bonus opportunities.

• Equity participation.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Generous paid time off (PTO).

• Paid company holidays.

• Paid parental leave.

• Career development opportunities in a mission-driven organization, with a defined path for advancement.

• Fully remote work arrangement.

• Asynchronous work environment by default.

• Autonomy over how and when you perform your best work.