Senior Manager, Safety and Quality

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Take charge of FuzeRx’s quality management systems, encompassing supply chain and manufacturing partners.

• Create and uphold quality policies, standard operating procedures (SOPs), and work instructions.

• Ensure that recalls, deviations, CAPAs, complaints, adverse events, and investigations are accurately documented, monitored, and resolved in collaboration with the regulatory team and relevant leaders.

• Enhance inspection and audit readiness through compliance across all operations.

• Spearhead continuous improvement initiatives to strengthen the quality culture.

• Collaborate with cross-functional teams to address quality issues and prevent their recurrence.

• Oversee the compilation, accuracy, and timely submission of quality metrics to licensing boards, pharmacy benefit managers (PBMs), and accreditation bodies such as URAC.

• Design, monitor, analyze, and present quality dashboards, error rates, and performance KPIs to senior leadership.

• Track trends in medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer-specific quality metrics.

• Examine data to identify recurring issues and potential risks.

• Conduct root cause analyses for quality incidents and operational failures.

• Initiate and implement corrective and preventive actions (CAPAs) alongside cross-functional leaders.

• Recommend and lead process enhancements that minimize variation and enhance quality and safety.

• Assess the effectiveness of quality improvements that have been put into action.

• Analyze patient complaints and satisfaction trends to identify operational drivers influencing patient experiences.

• Develop recommendations aimed at enhancing service quality, turnaround times, and patient outcomes.

• Collaborate with Customer Experience teams to mitigate repeat issues.

• Work in conjunction with compliance, operations, clinical services, enterprise, and regulatory affairs teams.

• Provide guidance and training to internal stakeholders on quality best practices.

• Recruit and develop team members while managing team performance.

• Offer direct oversight, strategic direction, and daily management to the quality team.

• Establish career paths, provide mentorship, conduct performance reviews, and promote team development.

⛳️ Requirements

• Graduate from an accredited school of pharmacy.

• Licensed Pharmacist (RPh) in good standing with a state Board of Pharmacy.

• Any necessary non-resident licenses as dictated by business strategy.

• Minimum of 5 years of management experience in quality or compliance roles.

• At least 5 years of progressive experience in pharmaceutical, biotech, or healthcare supply chain quality assurance.

• In-depth knowledge of FDA, DEA, cGMP, and state pharmacy regulations.

• Experience in conducting and managing CAPA and implementing Quality Management System (QMS) processes.

• Strong collaborative skills across supply chain, operations, clinical, and regulatory teams.

• Proficiency in GSuite, Slack, and digital quality management systems.

• Excellent organizational and communication skills, with a proven ability to influence stakeholders and vendors.

• Capability to work at a computer terminal with a monitor, keyboard, and mouse for extended periods.

• Ability to stoop, bend, and reach for equipment and supplies.

• Capacity to perform frequent repetitive wrist, hand, and finger motions.

• Ability to lift, carry, push, pull, and move light objects weighing up to 20 pounds.

• Proficiency in verbal communication, auditory discernment, and visual perception of details.

• Must have authorization to work for any employer in the U.S.

🏝️ Benefits

• Dental insurance.

• Vision insurance.

• Multiple group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA).

• Health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term disability (STD) insurance.

• Employer-paid long-term disability (LTD) insurance.

• Supplemental spouse life insurance.

• Legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation time.

• Accrued paid sick time.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees.

• Additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Monthly Lifestyle Spending Account allowance.