Senior Manager, Revenue Operations – Customer Success

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take full ownership of Revenue Operations support for the Customer Success team, encompassing training and onboarding of customers.

• Convert company-wide revenue and pipeline objectives into actionable operational plans.

• Collaborate with Customer Success leadership on capacity planning, headcount analysis, territory design, productivity benchmarks, and performance oversight.

• Develop and enhance strategies for pursuit prioritization, routing, distribution, and coverage.

• Create reports and dashboards that track representative activities, productivity levels, funnel conversions, pursuit health, and pipeline generation.

• Identify gaps in the funnel and work to improve connection rates, meeting scheduling rates, attendance rates, and held meetings.

• Design, refine, and automate workflows to enhance Customer Success efficiency and minimize administrative tasks.

• Establish best practices for pipeline management, including aging, follow-ups, recycling, and handling closed-lost processes.

• Collaborate with Sales, Marketing, Enablement, and central RevOps throughout the top-of-funnel customer journey.

• Assist with experiments and pilot programs related to messaging, channels, lead prioritization, and representative workflows, converting successful trials into scalable practices.

• Support a Customer Success organization that is expanding internationally.

⛳️ Requirements

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related discipline.

• Proven track record of supporting a Customer Success, SDR, outbound sales, or pipeline generation team.

• Strong grasp of Customer Success funnel metrics, including activity rates, connection rates, meetings scheduled, meetings conducted, conversion rates, and pipeline generation.

• Experience in capacity planning, territory design, routing, lead or pursuit prioritization, and performance management.

• Solid understanding of CRM systems like Salesforce and analytics tools such as Looker and Hex.

• Demonstrated capability to translate strategies into clear, scalable processes and operational rhythms.

• Exceptional analytical, communication, and stakeholder management skills.

• Experience in high-growth, fast-paced environments is preferred.

• Operates with a sense of urgency and ownership while being comfortable with ambiguity.

• Capable of identifying issues, formulating recommendations, and independently driving initiatives from strategic planning to execution.

🏝️ Benefits

• Healthcare

• Dental benefits

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off

• Inclusive, country-tailored benefits packages