Manager, Revenue Operations – ROPS

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee operational management of contracted payor escalations, including settlements, legal issues, and support during contract negotiations.

• Create strategies to facilitate the resolution of payor escalations.

• Lead large escalations and projects in collaboration with ROPS, Legal and Contracting partners, as well as external insurance companies.

• Address complex and significant claim payment disputes through legal and contracting processes.

• Work collaboratively to identify solutions that prevent recurring challenges.

• Customize communications for various audiences.

• Devise and present compelling recommendations to senior leadership.

• Establish team objectives and inspire the team to surpass expectations.

• Ensure accountability for team outcomes and the quality of work produced.

• Oversee projects that involve multiple participants and stakeholders.

• Balance competing priorities and meet deadlines effectively.

• Analyze barriers critically and develop and execute solutions.

• Build and lead high-performing teams and nurture potential leaders.

• Foster a diverse professional network.

• Consistently apply coaching and feedback.

• Motivate the team to align with the leadership vision and drive change.

• Provide valuable insights for teams and projects.

• Convert high-level strategies and intricate insights into practical opportunities.

• Identify and engage stakeholders to promote collaboration.

• Offer convincing recommendations to senior stakeholders.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent – Required.

• Bachelor’s Degree in a related field – Preferred.

• Intermediate proficiency in all Microsoft Office applications, particularly Excel – Required.

• Solid understanding of the healthcare revenue cycle – Required.

• Strong knowledge of healthcare revenue cycle collections – Preferred.

• Capability to manage significant escalations and projects with ROPS, Legal and Contracting partners, and external insurance entities.

• Ability to resolve complex issues and collaborate effectively as part of a dynamic team.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) match.

• Paid time off.

• PTO cash out.

• Family resources.

• EAP counseling sessions.

• Access to Headspace®.

• Backup child and elder care.

• Maternity/paternity leave.

• Professional development programs.

• On-demand virtual leadership and development courses available through DaVita’s online training platform, StarLearning.