Senior Manager, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance processes, reporting, and systems that drive revenue generation.

• Supervise Sales Operations, performance analytics, sales forecasting, business requirements, and daily CRM support and administration.

• Manage a team of revenue operations analysts and contribute to the evolution of the Customer Experience Operations function.

• Maintain processes for sales and renewals forecasting, pipeline management, and deal review cadences.

• Oversee territory management, account assignments, and opportunity tracking.

• Support the management of sales opportunities and quote generation; collaborate with Marketing on lead flows.

• Define and manage quotas that align with revenue targets and market potential.

• Assist in customer retention and upsell initiatives.

• Monitor customer experience metrics such as churn rate, net revenue retention, and customer satisfaction.

• Collaborate on handoffs, onboarding, and lifecycle management.

• Maintain dashboards and reporting across Sales, Customer Experience, and Demand Generation.

• Analyze performance trends and deliver actionable recommendations to leadership.

• Conduct weekly business review cadences and report on pipeline, forecast, conversion, bookings, retention, and risks.

• Ensure accurate, high-quality data is maintained.

• Define business requirements for Salesforce and related systems.

• Guarantee accurate information transfer to Zuora, marketing automation, and PowerBI.

• Lead, manage, and develop a high-performing team of Revenue Operations analysts.

• Partner with Sales, Customer Experience, Marketing, Finance, and Product teams.

• Provide operational support and troubleshoot initial tier technical and process inquiries.

⛳️ Requirements

• 8+ years of experience in revenue operations, sales operations, or a related field, with at least 3 years in a leadership role.

• Advanced proficiency in Salesforce and other revenue tools, including Zuora CPQ, ZoomInfo, Lean Data, and Gong.

• Experience with BI tools (PowerBI preferred) and the design of executive and operational dashboards.

• Familiarity with Salesforce integration.

• Understanding of bidirectional integrations and data architecture.

• Strong knowledge of B2B SaaS/Adtech business models.

• Excellent analytical skills and the ability to manage multiple priorities in a dynamic and fast-paced entrepreneurial setting.

• Strong problem-solving, project management, and organizational skills.

• Exceptional interpersonal, communication, and presentation skills.

• Teamwork-oriented, highly collaborative, and hands-on in approach.

🏝️ Benefits

• Competitive Base Salary.

• Generous paid vacation.

• Generous parental leave, family care leave, and unlimited sick days.

• Industry-leading health benefits applicable per country of residence for all full-time employees.

• Company-paid Life Insurance.

• Home Internet stipend.

• Professional budget allocated for your growth and development.

• One-time allowance to assist with your home office setup.

• Company-paid access to Calm, Prosus Academy, and Overdrive.