Senior Manager, Revenue Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full responsibility for HubSpot administration from start to finish, including managing fields, pipelines, workflows, permissions, and user accounts.

• Oversee the customer lifecycle within the CRM, from initial lead generation to renewal and upselling.

• Ensure data quality and completeness across essential CRM objects.

• Manage integrations and data flow throughout the GTM stack.

• Be in charge of marketing, sales, and customer success technology, which includes evaluations, purchases, and deprecations.

• Develop high-level KPI and full-funnel reporting, while maintaining self-service leadership dashboards.

• Handle recurring revenue, pipeline, and forecast reporting, delivering a consolidated forecast to the Finance team.

• Assist in quarterly planning by providing pipeline coverage and metric targets.

• Design and uphold sales stages, exit criteria, and pipeline hygiene.

• Operate the deal desk and enforce Finance approval thresholds for pricing, discounts, and non-standard terms.

• Identify revenue recognition implications and manage the handoff of closed-won deals to billing.

• Route contracts through Finance and Legal departments.

• Develop scalable automation, templates, lead scoring, routing, and lifecycle automation processes.

• Create documentation and training materials for the systems under your purview.

• Communicate the GTM systems roadmap and update on project statuses.

• Assess new technologies, particularly AI, and provide recommendations.

⛳️ Requirements

• A minimum of 6 years of experience in RevOps, Marketing Ops, or Sales Ops within a B2B SaaS environment.

• Extensive, hands-on experience in HubSpot administration across the entire platform.

• Proven track record of cleaning, building, and scaling HubSpot for an expanding business.

• Strong understanding of B2B SaaS KPIs.

• Familiarity with purchasing, quoting, and contracting processes.

• Ability to communicate directly and data-driven.

• Confidence to challenge leadership when necessary.

• Commitment to transparency and accountability in status updates and ownership of systems.

• Experience using AI to enhance productivity and insights; preference for Claude.

• Practical experience in developing emails and landing pages, primarily using HTML and CSS, is a plus.

• Familiarity with the Microsoft 365 ecosystem is an added advantage.

🏝️ Benefits

• Competitive salary.

• Equity options.

• Comprehensive benefits package.

• Flexible work arrangements.

• Remote-first working environment.

• Meaningful ownership and autonomy in your role.

• A smart, kind, and no-ego team culture.

• Professional flexibility paired with accountability.