Head of Revenue Operations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Define and spearhead the transformation of the existing Sales Ops function into a comprehensive Revenue Ops capability.

• Create performance management frameworks, metrics, and insights across Sales, Pre-sales, Marketing, and Alliances.

• Design the future operating model for Revenue Ops partnerships with go-to-market functions and Digital Services.

• Take ownership of and continuously enhance core sales processes, including booking rules, sales order governance, contracted work, backlog, and forecast demand.

• Assist in setting quotas and targets, implementing enhancements to sales effectiveness and forecast accuracy.

• Manage reporting, forecasting, and performance insights across Digital Services.

• Deliver accurate, timely, and actionable information for decision-making, planning, pipeline management, and go-to-market performance.

• Lead the development of market intelligence encompassing market trends, competitor activity, customer priorities, and growth opportunities.

• Convert market intelligence into actionable recommendations that support growth initiatives.

• Define and uphold data standards, governance, and controls to establish a trusted single source of truth.

• Ensure data integrity that underpins forecasting and performance reporting.

• Oversee sales technology requirements for Digital Services.

• Enhance sales effectiveness, operational efficiency, and decision-making through technology, automation, and AI-enabled capabilities.

• Contribute requirements to Group-level sales and marketing technology workstreams and promote adoption across Digital Services.

• Collaborate with senior stakeholders to understand priorities, identify process improvements, and provide constructive challenges.

⛳️ Requirements

• Extensive experience in Revenue Ops, Sales Ops, Commercial Ops, or a comparable commercial role within a complex B2B landscape.

• Demonstrated experience in managing forecasting, commercial reporting, pipeline management, performance management, data governance, and sales process enhancement.

• Strong comprehension of sales processes, opportunity management, forecasting methodologies, pipeline governance, and commercial procedures.

• Experience in operating as a trusted business partner to senior stakeholders.

• Ability to convert intricate commercial data into clear, actionable insights for executive leadership and business review forums.

• Experience in defining and governing KPIs, reporting frameworks, data standards, and performance metrics across commercial teams.

• Background in leading transformation initiatives, continuous improvement, or capability development for a business function.

• Strong written and verbal communication skills.

• Desirable: Experience in establishing a Revenue Ops capability.

• Desirable: Experience in technology services, consulting, or SaaS B2B.

• Desirable: Experience in establishing or enhancing a business partnering model.

• Desirable: Familiarity with Microsoft Dynamics CRM and Power BI.

• Desirable: Experience in adopting AI, automation, Copilot, Power Platform, or similar capabilities.

• Desirable: Experience in supporting account planning, customer lifecycle management, customer segmentation, account-based growth models, or cross-functional go-to-market planning.

• Ability to cultivate trusted relationships across Sales, Pre-sales, Marketing, Alliances, and Operations.

• Ability to interpret complex commercial, customer, and market data and translate insights into actionable steps.

• Ability to drive operational improvements and establish effective governance and ways of working.

🏝️ Benefits

• People-first culture.

• Growth and professional support.

• Commitment to diversity, equity, and inclusion.

• Recruitment accommodations and adjustments.

• Tailored recruitment process to meet candidates' needs through private conversations.