Senior Manager, Revenue Cycle Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and expand a high-achieving revenue cycle management team.

• Create and oversee RCM team performance and operational workflows.

• Utilize AI and technology to enhance collections and streamline processes.

• Manage and nurture a team of RCM Associates through constructive feedback, coaching, and career advancement.

• Supervise daily RCM operations with a focus on accuracy, efficiency, and a patient-first approach.

• Lead recruitment, onboarding, and training efforts.

• Identify and execute workflow optimizations to boost collections and operational effectiveness.

• Collaborate with RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.

• Assist in the activation of new products and contracts.

• Propel ad-hoc operational projects that foster business growth and process enhancements.

• Create and manage key performance metrics that track productivity and workflow success.

• Report directly to the Senior Director of Revenue Strategy.

⛳️ Requirements

• Minimum of 7 years of relevant experience.

• At least 3 years of experience managing a team of 5 or more individuals.

• Proven experience in collaborating with technical, operational, and external teams.

• Excellent communication skills with the ability to adapt messaging for various audiences.

• A patient-centric mindset aimed at providing a superior patient experience.

• A proactive approach with a strong bias for action and independent problem-solving in fast-paced environments.

• Tech-savvy, with familiarity using platforms such as Front, Aircall, and Intercom.

• Highly organized and detail-oriented.

• Experience in telehealth, healthcare operations, or healthtech companies is a significant advantage.

🏝️ Benefits

• The posting links to Nourish's Benefits information, but no specific benefits are stated in the provided text.