Senior Manager, Retail Training & Communications – Global

This is a fully remote position, open to applicants in California, +20 more states.

📋 Description

• Take ownership of the global retail learning vision, multi-year roadmap, and operational framework for UGG and HOKA.

• Collaborate with cross-functional teams to translate business requirements into effective learning outcomes.

• Recognize capability gaps and prioritize solutions based on learner feedback, performance metrics, and business insights.

• Craft learning experiences across service, product, sales, operations, leadership, onboarding, and strategic transformation initiatives.

• Develop mobile-first learning journeys utilizing micro-learning, short-form videos, scenario practice, peer learning, live facilitation, and performance support.

• Create reusable standards, templates, toolkits, and workflows to facilitate rapid content development.

• Experiment with emerging learning methods, technologies, and content formats.

• Leverage AI to expedite content development, personalize learning experiences, and enhance translation and localization.

• Oversee learning technology and vendor partnerships, including LMS and content creation tools.

• Manage the global content calendar, intake and prioritization processes, governance standards, and content lifecycle management.

• Evaluate effectiveness through metrics such as participation, completion rates, knowledge acquisition, confidence levels, behavior changes, adoption rates, employee feedback, consumer outcomes, and business KPIs.

• Provide focused support for retail executive presentations, including talking points, scripts, and updates.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 7 years of progressive experience in learning and development, instructional design, retail training, or learning innovation.

• Experience in a global or highly matrixed organization.

• Proven success in developing enterprise learning strategies and converting business priorities into scalable, measurable learning experiences for frontline staff.

• Proficient in creating micro-learning, mobile-first content, short-form videos, scenario-based learning, digital performance support, and visual presentations.

• Familiarity with AI-enabled tools, rapid-authoring platforms, video editing, animation, digital content platforms, and learning management systems or learning experience platforms.

• Expertise in learning strategy, performance consulting, adult learning principles, instructional design, behavior change, facilitation, and blended learning approaches.

• Ability to influence stakeholders across brands, functions, regions, cultures, and languages without direct authority.

• Experience in team leadership and talent development.

• Strong proficiency in written and spoken English.

• Demonstrated curiosity, creativity, judgment, and effectiveness in a fast-paced remote global setting.

• Retail experience is strongly preferred.

• Experience with global localization and accessibility is an added advantage.

🏝️ Benefits

• Competitive salary and bonuses.

• Financial planning and wellbeing programs.

• Income protection, expense reimbursement, and future investment plans.

• Time-off policies.

• Generous employee discounts.

• Community engagement programs.

• Comprehensive personal and professional development opportunities and support.

• Extensive health and wellness programs and offerings.