Senior Manager, Program Management – Payment

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team of project managers.

• Provide ongoing feedback, guidance on performance, and support for career development.

• Set clear expectations and accountability for individual and team achievements.

• Conduct one-on-one meetings, performance evaluations, and development discussions.

• Assist with hiring, onboarding, talent management, and succession planning.

• Promote a collaborative, inclusive, and high-performing team environment.

• Oversee complex payment-related programs and initiatives aligned with business goals.

• Manage program timelines, risks, dependencies, and allocation of resources.

• Ensure the consistent application of program management standards, tools, and best practices.

• Remove barriers and escalate risks to ensure successful outcomes.

• Act as a primary liaison for senior stakeholders.

• Collaborate with Product, Technology, Operations, and cross-functional teams.

• Communicate program status, risks, and accomplishments to leadership.

• Monitor team workload and capacity effectively.

• Drive continuous improvement in processes, execution, and quality of delivery.

• Utilize data and metrics to assess team and program performance and guide decision-making.

• Complete special projects and other assigned responsibilities.

⛳️ Requirements

• Over 8 years of experience in program or transformation leadership within complex, matrixed environments.

• Bachelor’s degree is highly preferred; a master’s degree is also preferred.

• Proven experience in leading and developing teams, including managing performance and employee growth.

• Demonstrated ability to mentor others, provide constructive feedback, and cultivate high-performing teams.

• Strong interpersonal and communication skills to lead through influence and collaboration.

• Significant experience in leading cross-functional initiatives involving multiple stakeholders.

• Proven capability to manage governance, budgets, risks, and executive communications.

• Background in healthcare, regulated industries, or operational transformation is preferred.

• Knowledge of healthcare payer/provider operations.

• Experience with portfolio governance.

• PMP or a comparable certification is required.

• Expertise in enterprise program delivery.

• Proficient in dependency management.

• Skills in executive communication.

• Ability to influence stakeholders.

• Experience in risk management.

• Knowledge of benefits realization.

• Strong decision-making skills under ambiguity.

• Must be capable of performing duties with or without reasonable accommodation.

• Must be able to provide a dedicated, secure workspace.

• Must ensure high-speed internet access/connectivity and maintain office setup.

🏝️ Benefits

• Eligibility for discretionary bonus consideration.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• 401(k) savings plan.

• Paid family leave.

• Nine paid holidays per year.

• 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service.

• Provision of a dedicated, secure workspace.

• High-speed internet access/connectivity and office setup maintenance.