Senior Program Manager, High Volume Recruiting

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain a standardized operational framework across high-volume recruitment teams.

• Set up operating rhythms, planning methodologies, scorecards, and escalation pathways.

• Convert hiring objectives into funnel specifications, capacity strategies, and execution priorities.

• Maintain a comprehensive overview of hiring health, risks, dependencies, and remedial actions.

• Collaborate with pod leaders to enhance pacing, stakeholder preparedness, funnel quality, and achievement of goals.

• Standardize and expand the high-volume model to additional hiring sectors.

• Manage daily operational performance for high-volume agency and vendor collaborators.

• Define expectations and scorecards for agencies and vendors, focusing on submissions, quality, fill rate, time-to-fill, pricing, responsiveness, and corrective measures.

• Develop procedures for agency onboarding, performance evaluations, escalations, and offboarding.

• Advise on whether tasks should be executed internally, via contractors, agencies, or automation.

• Broaden the adoption of BrightHire, AI interviewer, and associated workflows in high-volume recruitment.

• Collaborate with Talent Operations on workflow design, tools, and automation opportunities.

• Automate reporting, funnel monitoring, quality checks, and partner performance visibility.

• Identify pain points and conduct targeted process-improvement initiatives.

• Assess the impact of automation by measuring recruiter hours saved, funnel conversion, time-to-fill, quality, and candidate experience.

• Manage the consolidated weekly high-volume hiring health report.

• Provide updates on open requisitions, aging, progress toward goals, funnel health, capacity, internal versus agency mix, and at-risk work.

• Communicate changes, risks, actions, and required decisions or support.

• Utilize data to differentiate between capacity gaps and issues related to execution, process, quality, prioritization, or stakeholder engagement.

• Formulate recommendations for resource allocation, agency distribution, and process adjustments.

• Collaborate with Clinical/Behavioral Health leaders on capacity, performance, staffing, and resources decisions.

• Work alongside pod leaders on cohort health, stakeholder preparedness, funnel strategies, and corrective actions.

• Coordinate with Talent Operations to align high-volume workflows with broader talent acquisition systems and infrastructure.

• Act as a central escalation point for inter-pod operational challenges.

• Influence without direct authority and foster accountability among recruiters, pod leaders, agencies, Talent Partners, and hiring managers.

⛳️ Requirements

• 7+ years of experience in recruiting operations, program management, high-volume recruitment, staffing, or a related area.

• Proven track record of managing complex, cross-functional programs from strategy to execution.

• Familiarity with AI-enabled recruitment workflows.

• Strong grasp of recruitment funnels, capacity planning, conversion metrics, and hiring economics.

• Demonstrated capability to utilize data for problem diagnosis and informed operational decisions.

• Experience in enhancing processes through automation, technology, or workflow redesign.

• Excellent written and verbal communication skills, with the ability to articulate clearly to senior leaders.

• Ability to influence and foster accountability across teams without direct authority.

• Strong organizational skills and the capacity to manage multiple priorities in a rapidly changing environment.

• Sound judgment, a sense of urgency, and the ability to highlight risks proactively.

• Consistent and punctual attendance at the designated work location.

• Capacity to remain seated in a stationary position for extended periods.

• Ability to thrive in a fast-paced environment with shifting priorities.

• Proficient in communicating and collaborating effectively using computers and other office-related equipment.

🏝️ Benefits

• Remote-first culture.

• 401(k) savings plan through Fidelity.

• Comprehensive medical, vision, and dental coverage through various medical plan options, including disability insurance.

• Paid Time Off ("PTO") and Discretionary Time Off ("DTO").

• 12 weeks of 100% Paid Parental leave.

• Fertility coverage.

• $25,000 support for surrogacy/adoption.

• Paid leave for unsuccessful treatments, adoption, or pregnancies.

• Work-From-Home reimbursement to facilitate collaboration in home office settings.