Senior Manager, People Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead and enhance the strategy for people data, which encompasses HRIS management, data integrity, structure, and security.

• Develop and maintain people analytics dashboards and ongoing reporting for the People team and business leaders.

• Create and manage a people operations service model, featuring ticketing, SLAs, and self-service resources.

• Oversee the HR technology roadmap, including the evaluation of tools, integrations across HRIS, payroll, benefits, and ATS, as well as managing vendor relationships.

• Ensure compliance and audit readiness for people data and processes, including I-9s, EEO-1, and recordkeeping.

• Foster collaboration processes among People, Finance, Legal, and IT teams.

• Identify and implement automation or AI solutions to minimize manual tasks.

• Provide guidance to the VP of People Experience & Operations on scaling People processes across the organization.

• Report directly to the VP of People Experience & Operations.

• Potentially develop and supervise a direct report in the future.

⛳️ Requirements

• 5–8 years of progressive HR operations experience, with significant ownership of an HRIS and people data function, preferably in a high-growth technology or startup environment.

• Practical experience in building or substantially redesigning people systems and processes.

• Proficient in people analytics, including the creation of dashboards and data-driven decision-making.

• Experience in designing an internal service delivery model that includes ticketing, SLAs, and a knowledge base.

• Ability to thrive in ambiguous situations with a mandate to build from the ground up.

• High level of trust and discretion when handling sensitive employee data.

• Experience in a creator economy, marketplace, or consumer technology company is a plus.

• Previous people management experience is a bonus.

• Familiarity with implementing or migrating an HRIS is an advantage.

• Background in HR compliance/audit, including I-9, EEO-1, or SOC2-adjacent controls is beneficial.

• Must complete employment authorization verification via Form I-9/E-Verify upon hiring.

🏝️ Benefits

• Equity in ShopMy; all roles receive equity.

• Every employee has the opportunity to build and enhance their own ShopMy page.

• 401(k) plan with a 3% employer contribution, fully vested.

• Comprehensive medical, dental, and vision benefits, featuring a 100% employer-covered medical option and dependent coverage.

• Access to virtual mental health support, urgent care, and primary care visits at no cost for employees and their dependents.

• Flexible PTO policy, including a day off for birthdays.

• 13 company holidays.

• 14 weeks of paid parental leave.

• Remote-first culture with a headquarters in NYC.

• Workplace and wellness stipends, including home office support and Wellhub membership.

• 100% employer-paid disability and life insurance.

• Health Care FSA/HSA options available.

• Annual company offsite.

• Quarterly team co-locations.