Part Time, People Resource Center Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Respond to phone inquiries and serve as a point of contact for incoming Human Resources cases related to Payroll, Tax Training Support, Benefits, and Timekeeping departments.

• Investigate and resolve complex or escalated cases accurately and within the established service level agreement (SLA).

• Collaborate with subject matter experts to address client inquiries.

• Communicate through phone, email, chat, and other channels; interpret client needs and utilize software to provide solutions.

• Ensure exceptional customer service by actively listening, delivering accurate information, and resolving inquiries in a timely and professional manner.

• Evaluate situations, determine actions, and offer suitable guidance or escalation.

• Work alongside team members and leaders to ensure seamless service delivery.

• Utilize tools and resources to ensure data accuracy, verify all data sources have been consulted, and resolve cases within SLA.

• Employ critical thinking and problem-solving skills when established procedures do not adequately address inquiries.

• Proactively identify trends that may result in high case volumes and collaborate with leadership for resolution.

• Partner with management on casework and daily workload to effectively manage personal workload and professional development.

• Engage in training and coaching for other PRC representatives.

• Participate in outbound calling campaigns or internal team projects as required.

• Attend on-camera one-on-one meetings and weekly team meetings.

• Work 25 to 30 hours per week, with possible adjustments, ensuring that the maximum monthly part-time staffing hours are not exceeded.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Ability to perform mathematical operations.

• Capability to critically analyze reports.

• Skill in managing multiple tasks and projects simultaneously.

• Ability to interact effectively with all organizational levels.

• Proficiency in using a systematic approach to solve problems through analysis and evaluation of alternative solutions.

• Ability to work effectively within a diverse workgroup and collaborate with various cross-functional teams.

• Capacity to work independently with a high level of accuracy, thoroughness, and professionalism.

• Excellent interpersonal skills, including oral and written communication.

• Minimum of 2 years of relevant work experience.

• Associate’s degree in business or a related field, or an equivalent combination of education and experience (preferred).

• Familiarity with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, or similar programs.

• Experience with Dimensions or other payroll-related systems.

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Opportunities for continuous learning.

• Support for life, both in and out of the workplace.