Senior Manager, People Operations

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Lead, mentor, and develop a team comprising three Associates and Coordinators.

• Establish priorities, standards, ownership, escalation paths, and the operational framework for payroll, service delivery, people data, and lifecycle operations.

• Act as the primary contact for country HR teams regarding payroll, data, lifecycle, and ticketing issues.

• Manage the complete global payroll delivery process, which includes payroll calendars, approvals, controls, reconciliation, benefits, deductions, and compliance.

• Collaborate with Finance on month-end processes, accruals, and people cost reporting.

• Oversee payroll providers, focusing on service quality, issue resolution, invoicing, and migrations.

• Administer annual bonuses from start to finish.

• Own the ticketing system, which encompasses triage, assignment, SLA performance, reporting, and escalations.

• Manage onboarding, offboarding, transfers, and role changes.

• Analyze recurring issues and implement structural improvements and tools to enhance functionality and user experience.

• Oversee HRIS operations, ensuring data quality, systems roadmap, workflows, automation, integrations, reporting, audits, and standards.

• Generate people reports utilized for leadership decision-making.

• Execute annual compensation cycles, including salary adjustments, increase rollouts, and benefits administration.

• Provide compensation analysis, encompassing benchmarking, compa ratio, cost modeling, and equity audits.

• Handle mobility transactions, such as payroll and entity transfers, contracts, location-based pay changes, work permits, and employer of record administration.

• Engage in cross-functional initiatives and organizational projects.

• Perform additional duties as assigned by the Senior Manager, People Operations, and stakeholders.

⛳️ Requirements

• A minimum of 6 years of professional experience in People Operations, HR operations, or global payroll.

• At least 2 years of experience in team management.

• Direct experience managing multi-country payroll and people operations, preferably including Sub-Saharan Africa and employer of record arrangements.

• Proven ownership of an HRIS, including implementation, migration, or significant data quality improvements.

• Experience in automating, simplifying, or eliminating workflows.

• Familiarity with employment and statutory requirements across various jurisdictions.

• Strong analytical abilities, including compensation and cost modeling, along with advanced spreadsheet skills.

• Capability to communicate effectively with individuals at all levels and across diverse cultures in a remote setting.

• Excellent stakeholder management abilities and the skill to convey technical people operations concepts to non-specialists.

• Comfort in operating with incomplete guidance and adapting to shifting priorities.

• Professionally proficient in English.

• Willingness to learn tools such as Slack, BambooHR, Jira, and Asana.

• Comfort using AI-assisted tools to streamline people operations workflows.

• Experience in a global non-profit, international development organization, or mission-driven company with a presence in Africa is preferred.

• Familiarity with employer of record and contractor models across various countries, such as Oyster or Remote, is preferred.

• Strong alignment with GiveDirectly Values, demonstrating emotional intelligence, problem-solving skills, project management, follow-through, and promoting inclusivity.

• Must have at least a 3-hour overlap with the East Africa timezone, as well as meaningful overlap with US Eastern hours.

• Ability to travel approximately 3–4 times annually to a country of operation.

• The employer is unable to sponsor or assume sponsorship of employment visas in the U.S. or U.K.

🏝️ Benefits

• A 10% bonus based on target performance, with potential for additional rewards.

• Annual benefits stipend of $21,393 (United States), £2,760 (United Kingdom), or $8,453 (Kenya).

• The benefits stipend may be utilized for covering benefits or taken as additional taxable income.

• Fully remote work arrangement.

• Opportunities for professional growth.

• Team retreats approximately 3–4 times per year.