Senior Manager, Patient Site Engagement

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide operational leadership for a team of PSE Managers and Operations Specialists.

• Supervise patient and site engagement strategies at both program and trial levels.

• Ensure effective collaboration with study teams, local teams, vendors, and key cross-functional stakeholders.

• Develop and implement patient and site engagement strategies in coordination with regional and country teams.

• Utilize patient and site insights to influence study design and operational strategy.

• Work alongside site-facing roles to customize plans and tactics.

• Oversee the creation of asset-level branding and communications, including naming and taglines.

• Produce site-facing materials and provide training to site-facing teams throughout the entire process.

• Manage recruitment timelines and documentation to comply with submission processes and maintain quality standards.

• Identify key performance indicators and perform ROI analysis to evaluate recruitment and engagement strategies.

• Coach and manage PSE Managers and Operations Specialists while supporting their career development.

• Identify and integrate lessons learned, best practices, and opportunities for innovation.

• Lead global advisory patient councils across the program.

• Map data sources and partner organizations/suppliers to tackle recruitment challenges.

• Assist in the development of a data-driven CRM tool to track site engagement metrics.

• Attend congresses to stay informed about the PSE landscape.

• Mentor and aid in the onboarding process for new team members.

• Promote employee engagement, inclusion, and adherence to Credo Behaviors.

⛳️ Requirements

• A minimum of a Bachelor's degree is required; preferred fields of study include Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy).

• At least 8 years of experience is required in the Pharmaceutical, Healthcare, or related sectors such as Biotechnology, Consultancy, or Marketing.

• Strong operational knowledge and experience in clinical research across various study phases (Phase I-IV).

• Familiarity with GCP and processes related to study/site feasibility, study/project management, monitoring, clinical, and regulatory operations.

• Comprehensive experience in data analytics and evaluation.

• Capability to leverage, interpret, represent, and translate unbiased data insights into clinical trial operational planning.

• Advanced skills in generating deep insights, identifying unmet needs, driving innovation, and leading within a global matrixed team.

• Outstanding interpersonal skills, including the ability to persuade, negotiate, and manage conflict.

• Strong presentation and communication skills.

• Willingness to travel up to 15% of the time, as required by business needs.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Remote work options available.

• Inclusive interview accommodations provided.

• Equal opportunity employment.