Senior Manager, Partner Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and implement the complete onboarding process for a designated portfolio of physician partners.

• Oversee data collection, contractual agreements, attestations, system configurations, access provisioning, and partner training.

• Drive activation readiness, track milestones, address obstacles, and ensure seamless transitions to Service Activation.

• Facilitate executive-level onboarding sessions, initial meetings, partner evaluations, subject matter expert discussions, training webinars, and orientation events.

• Provide education on Annual Wellness Visits, HCC coding, and foundational requirements of ACO programs.

• Manage partner relationships during the onboarding phase and enhance partner performance, satisfaction, and involvement.

• Implement onboarding and offboarding processes within the AI Platform while ensuring data accuracy and compliance standards are met.

• Identify opportunities for process improvements and suggest enhancements for automation and technology roadmaps.

• Create and maintain onboarding resources, templates, project timelines, training materials, and handoff documentation.

• Assist with partner offboarding, which includes managing exit timelines, data retrieval, system deprovisioning, and compliance closure.

• Collaborate with teams in Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product.

• Provide updates on the portfolio, summaries of the partner pipeline, and reports on activation readiness to senior stakeholders.

• Analyze partner data and onboarding results to uncover trends, risks, and opportunities for improvement.

• Continuously enhance onboarding best practices, standard operating procedures, and educational materials for partners.

• Stay informed about updates in ACO, developments in value-based care, operational changes, and priorities in Business Transformation.

⛳️ Requirements

• A bachelor's degree is required.

• An MBA, MPH, or MHA is highly preferred.

• A minimum of 5 years of relevant experience in the healthcare industry, specifically in operations, partner/client onboarding, or program management.

• A background in healthcare consulting or operations management is favored.

• Direct experience with ACO programs, operations in value-based care, or physician practice onboarding is strongly desired.

• Proven experience collaborating across functions such as Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product.

• Solid understanding of MSSP requirements, CMS compliance standards, HCC coding, Annual Wellness Visits, and the fundamentals of ACO programs.

• Experience in building relationships with physician partners and practice administrators.

• Excellent verbal, written, and presentation capabilities.

• Comfortable handling partner data and lifecycle metrics.

• Proficient in Salesforce, AI-enabled onboarding platforms, Monday.com, Jira, Smartsheet, and the Microsoft Office Suite.

• PMP or an equivalent project/program management certification is advantageous; however, no specific certifications are required.

🏝️ Benefits

• Remote work arrangement