Senior Manager – Order Administration

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the team managing all orders submitted for Service Delivery by Sales and other relevant teams.

• Cultivate relationships with Sales, Customer Experience, Service Delivery, and Operations teams while ensuring exceptional customer service.

• Lead the processing of new orders marked as closed-won by Sales, including verifying opportunities for accuracy, welcoming customers, and obtaining installation documentation.

• Confirm that orders are prepared for submission prior to sending them to the project manager.

• Assign team tasks and oversee the pipeline daily to ensure precise and timely solution delivery.

• Develop, refine, and implement reports for Sales and Service Delivery order and pipeline management.

• Ensure that Fusion intervals are adhered to for prompt customer installations.

• Oversee daily team operations, which include task management, attendance, compliance, attrition, and outages.

• Recommend enhancements to interdepartmental relationships and processes.

• Collaborate with cross-functional teams to boost customer service.

• Offer support for departmental projects.

• Identify both internal and external service requirements, create solutions, and implement them effectively.

• Empower team members while maintaining service levels and delivery objectives.

• Build and sustain positive working relationships with internal teams and other stakeholders.

⛳️ Requirements

• A minimum of ten (10) years of operations experience within a telecommunications setting.

• Proficient in computer applications including Outlook, Excel, Word, PowerPoint, and Sales Force.

• A Bachelor's degree in Business, Management, or a related discipline is preferred.

• Demonstrated ability to achieve measurable outcomes.

• Capability to influence across different organizational boundaries.

• Strong negotiation and decision-making abilities.

• Excellent analytical, problem-solving, decision-making, and leadership skills.

• Ability to work with minimal supervision and utilize independent judgment.

• Exceptional written and verbal communication skills.

• Robust technical, industry, and business acumen.

• Tactfulness and strong interpersonal skills.

• Excellent organizational and time management capabilities.

• Self-motivated individual capable of thriving in a fast-paced, constantly evolving environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.