Senior Manager – Ops, Exports

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Offer expert advice and consultation to commercial clients regarding Export Finance, Export Payments, Document Verification, Letter of Credit Advising/Confirmation/Transfer, Collections, and Risk Participation.

• Provide guidance to the Product Development Team on Trade Finance operations in line with International Practices, ICC Publications, OPM, APPM, and local regulations.

• Ensure adherence to bank policies and procedures.

• Review and address customer complaints promptly to resolve issues.

• Ensure timely achievement of MBOs and compliance with SLAs.

• Exercise due diligence when reviewing applications, especially for priority clients, high-value transactions, and back-to-back or red clause letters of credit.

• Process transactions as per SOPs, OPMs, UCP, ISBP, and approved Product Programs, ensuring charge recovery aligns with guidelines.

• Conduct sanctions checks on relevant parties and perform TBML-related verifications.

• Manage documentation for Commodity Trade Operations.

• Guarantee that no reconciliation entries in Nostro or internal accounts remain unresolved on a daily basis.

• Facilitate cross-training for the team in at least two additional product areas.

• Manage customer expectations, generate innovative ideas, and lead automation initiatives.

• Conduct daily team meetings and collaborate to troubleshoot problems.

• Implement solutions promptly and collaborate with onshore units to ensure smooth client delivery.

• Efficiently and quickly address audit observations.

• Advise on actions regarding changes in legislation, ICC rules, government regulations, and bank policies that impact transactions.

• Take corrective and preventive measures based on customer complaints, operational errors, and quality/RCSA assessments.

• Suggest modifications to SOP, OPM, and ADM to enhance service levels while upholding controls.

• Propose training sessions and workshops to bridge knowledge gaps and foster ownership of resolutions.

• Promptly escalate errors, complaints, service defects, and issues, ensuring they are documented in the appropriate system.

⛳️ Requirements

• Bachelor's degree with a comprehensive understanding of Trade Finance products and practices.

• Certified in CDCS/CITF/CTFP.

• In-depth knowledge of Swift, Trade Finance, and Financial Operating Systems.

• General knowledge of banking operations.

• A minimum of 9-12 years of experience in Trade Finance.

• Excellent communication and interpersonal skills.

• Proficient in MS Office (Word/Excel/PPT).

• Detail-oriented with strong analytical abilities and interpersonal skills.

• Capable of performing under pressure, with exceptional organizational skills and a collaborative team spirit.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness programs.

• Flexible working arrangements.