Senior Manager – Operations, Trade Operations, Exports

This is a fully remote position, open to applicants in India.

📋 Description

• Generate daily, weekly, and monthly MIS reports, dashboards, and ad hoc reports for Operations and performance segmented by department.

• Track daily volumes, performance metrics, errors, trends, incidents, customer feedback, productivity, and utilization rates.

• Develop service-oriented dashboards that illustrate volume trends, departmental process health, KPI/MI, and risk-function performance.

• Execute complaint management, conduct root-cause analysis, analyze errors and incidents, and suggest preventive and corrective measures.

• Identify processing-error inquiries, escalate them to department leaders, and collaborate with Operations and Client Services to resolve issues.

• Review asset portfolios and supervise risk-related regulatory reporting for CIBG, IBG, and RBG.

• Assist in capacity planning, provisioning, budgeting, and forecasting activities.

• Ensure accurate customer data collection and flawless regulatory reporting across bank departments.

• Detect system and process issues, propose enhancements, and streamline reporting activities.

• Publish dashboards and governance presentations for FTC, CIBG, RBG, and IBG, including operational metrics, risk assessments, and performance updates.

• Oversee MI and QC mailboxes and address inquiries.

• Conduct daily QC, prepare monthly QC reports and analytical presentations, and distribute reports to stakeholders and country heads.

• Perform internal process audits and reviews; ensure corrective actions are implemented for identified errors.

• Analyze errors, process deficiencies, productivity, quality, attrition, and individual/team performance.

• Prepare weekly, monthly, and quarterly business review presentations for senior stakeholders.

• Log, track, and report Management Exception Reports while maintaining oversight of non-financial activities.

• Collaborate with Technology to create a robust data platform that supports multidimensional analysis.

• Complete Logical Access Management and User Access Entitlement Reviews within set timelines.

• Oversee vendor activities including onboarding/offboarding, resource allocation, purchase requisitions, billing, and goods receipt notes.

• Coordinate training programs, workshops, travel, accommodation, hot-desk bookings, and associated expenses across MGN locations.

• Serve as the primary reference point for inquiries, complaints, and concerns; rectify process deficiencies and SLA violations.

• Inspire, motivate, and guide teams; manage resources, testing, defect triage, stakeholder coordination, and project delivery.

• Recommend improvements to SOPs, OPMs, and ADMs while supporting continuous improvement initiatives.

• Deliver precise MIS and analytics to management and assist in product development and targeting efforts.

⛳️ Requirements

• PG/Graduate with a minimum of 10+ years of diverse experience in banking operations encompassing a wide array of banking products and services.

• Strong working knowledge of corporate processes and systems.

• Proficient analytical skills in MS Office, PowerPoint, data analysis, along with effective communication and presentation capabilities.

• Familiarity with Analytics/MIS requirements and engagement with various in-house operating systems.

• Strong decision-making abilities and conflict management skills.

• Proficient PC skills with adaptability to new systems and technologies from both end-user and development perspectives.

• Advanced knowledge of MS Excel, SQL, and data warehousing tools.

• Familiarity with analytical tools/software such as Power BI, Qlik, or similar platforms.

• Capability to attract talent and lead a high-performing team.

• Effective risk and control management skills with the ability to juggle multiple projects/tasks.

• Comprehensive understanding of compliance and regulatory requirements.

• Strong interpersonal, problem-solving, communication, and analytical abilities.

• Experience or capacity to manage multi-disciplinary, multicultural teams across UAE and IBG Operations, including vendor-managed offshore operations.

• Ability to coordinate with Operations, Credit/Risk, Compliance, as well as internal and external customers.

• Ability to conduct internal process audits and reviews.

• Capable of managing vendor coordination, billing, and payment-related tasks.

• Ability to oversee training, travel, accommodation, and expense activities within approved budgets.

🏝️ Benefits

• Remote work (RW)

• Full-time employment