Senior Manager, Operations Business Partner – AMER Expansion

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate with AMER Expansion Sales leadership to gain insights into business performance, address operational challenges, and facilitate issue resolution.

• Link field requirements and business context with the wider Revenue Operations organization.

• Examine sales processes, identify execution gaps, and pinpoint ground-level friction points.

• Identify operational issues, involve or escalate to the relevant teams, and implement solutions.

• Recognize trends from field discussions, business performance, and stakeholder feedback.

• Transform ambiguous issues into specific, solvable questions and foster stakeholder alignment.

• Manage operational challenges through to resolution across Revenue Operations, Marketing, Customer Success, IT, and Finance.

• Establish and oversee operational rhythms that include status updates, issue tracking, escalation processes, and channels for field feedback.

• Create business cases, critically evaluate logic, solicit input, and present recommendations.

• Rank field requests based on business significance and enterprise priorities.

• Integrate the AMER Expansion field perspective into annual planning, segmentation, coverage model modifications, and policy formulation.

• Combine AMER field trends with implications for Global Expansion initiatives and priorities.

• Provide operational context and insights for leadership evaluations.

⛳️ Requirements

• Over 7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a similar business partner role.

• Preferably possess experience within an enterprise technology organization.

• Proven experience collaborating with Sales leaders in an embedded, field-facing role.

• Knowledge of enterprise sales, expansion, or other intricate sales processes.

• Strong focus on problem-solving, including diagnosing operational friction, identifying root causes, and driving cross-functional resolutions.

• Proficient in Salesforce and various sales and operational tools.

• Comfortable utilizing data to assess business performance and determine areas for further investigation.

• Capable of working across functions without direct authority.

• Effective in collaborating with Strategy & Operations, Marketing, Customer Success, and Finance teams.

• Excellent communication skills to convey operational complexities into clear insights and actionable recommendations.

🏝️ Benefits

• Annual cash bonuses may be included.

• Commissions for sales positions may be included.

• Stock grants may be included.

• Comprehensive benefits package.

• Health and financial benefits.

• Time-off and everyday wellness benefits.

• In-person onboarding and/or in-person ID verification may be required.